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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.2

      55% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      61% approve of CEO

      53% positive business outlook

      Ratings by demographic groups

      UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      577 reviews
      3.0
      Jul 18, 2023

      Overall Just Okay

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good salary for my role Great people to work with at my level Flexibility

      Cons

      Really homogenous and incredibly limited diverse identities in leadership Burnout has been real post-merger. People are worn very thin, and communication from the top has been limited

      4.0
      Jul 18, 2023

      Light at the end of the tunnel

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great opportunity as a combined business (UserTesting+UserZoom+EnjoyHQ) to continue to grow in the market, as market leaders.

      Cons

      Due to the merger, it feels like there are a lot of things being held together by a piece of string and not operating optimally. Middle management, especially sales managers/VPs, don't seem to have the experience to take the org to the next level. Not a bad executive team but could do with some refreshing as a lot of worked together for a long time which isn't always great.

      3.0
      Jul 13, 2023

      Accelerated merger killed the cohesion

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Coworkers are very supportive ERGs offer a great safe space for those who need it

      Cons

      Too many initiatives cause nothing to be useful No maintenance on past projects Lack of communication from management Teams did not have time to standardize practices

      Viewing 199 - 201 of 577 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.