UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
4.0
Feb 15, 2023
Recommend
CEO approval
Business Outlook

Pros

UT has an incredible culture of being kind, and they tend to have really smart, cool, and dedicated employees.

Cons

Management is reluctant to look in the mirror and self-reflect on their decisions. They tend to blame anyone but themselves for their lack of success. A very top-down approach to leadership, Yes men make the best managers. The platform is antiquated.

2.0
Feb 3, 2023

No...Just no.

Recommend
CEO approval
Business Outlook

Pros

Below the VP level are some really good folks who see no siloes and will give you the shirt off their backs.

Cons

Lots of cons here. The C-level group are an amalgamation of nepotism and cronyism. Layoffs happened last year and I am sure they will happen again, very soon, in 2023. Guess who won't be let go? Yep...anyone at the C-level. To this day, I can still not tell you what about 4 or 5 of the "C's" actually do? But they all have each others backs so no worries on the gravy train coming to a stop. The UT board needs to break them up pronto. You could actually save the jobs of a couple dozen people who are the real reason UT sees any success at all by trimming up the fat on the C team. Thoma Bravo leaders should sit in on the revenue teams calls...CRO is a jingoistic quote machine that you'd usually find running the show at any given timeshare organization. Zero deep sales leadership skills or motivational capacity. Just someone else's quotes and sports analogies. No direction other than whatever way the wind blows at the moment. Product is ancient. Lots of lip service on R&D and improvements for which clients clamor but "It's on the roadmap" is the canned reply. Just so much stagnation and gaslighting. Favoritism is also rampant as some sales folks are allowed to have absolutely elitist attitudes to others across the org. Serious problem that crushes the morale of support teams. Get rid of your narcissistic AEs and take a step towards better morale.

4.0
Jan 27, 2023

Market opportunity is exciting

Recommend
CEO approval
Business Outlook

Pros

Merger with user testing means the future selling opportunities could be big.

Cons

Uncertainty because of merger and currently in a bit of limbo while we wait to be told what it means.

Viewing 238 - 240 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.