UserTesting reviews

3.2

55% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

61% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.2 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
2.0
Jan 24, 2023
Recommend
CEO approval
Business Outlook

Pros

A company with decent promise in product and trajectory. Management team that were not exceptional but solid and nice people. Comfortable place to work.

Cons

Sadly, this executive team has no vision. In the want to be public, they abandoned their values, the culture and the reasons why people came to work. The tight group of friends at the top have created the perfect "emperor has no clothes" scenario -- no one wants to tell Andy that he needs to do more, think big thoughts and drive performance. He's sheltered by his team and blind to the failures of his direct reports. If any exec left, would they actually be noticed as being gone? Sales team is bloated, overpaid and not tasked with actually performing except in tiny increments. Is there anyone in Marketing? From the lack publicity about the company or the product, I think this is an opportunity for cost savings. If anyone is there, they can be let go and save the money. Engineering creates products that they find cool and the market doesn't ask for. The HR management team all left after the IPO and no one seems to care as the culture completely erodes.

4.0
Jan 24, 2023

Simple

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Easy to understand guidelines and expectations

Cons

Not a lot of opportunity for raises

Viewing 241 - 243 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.