UserTesting reviews

3.3

56% would recommend to a friend

(577 total reviews)
avatar

Eric Johnson

62% approve of CEO

53% positive business outlook

UserTesting has an employee rating of 3.3 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

577 reviews
1.0
Aug 9, 2022

Avoid!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great benefits Met lots of great talented, people Very fun team outings

Cons

The below is only for EMEA: From a cultural standpoint- I worked for UT for a number of months and was very disappointed with how the leadership team handled various harassment cases. The sales team is predominantly all male whilst the solutions consultant team is predominately female, there is no balance. A member in leadership has been using his stature to continuously sexually harass and making women feel uncomfortable without any repercussions even AFTER it was voiced to the rest of the org. From a product standpoint- It is a very hard product to sell as you’re in complete mercy of the panel. Because each panelist is 1st party validated (vetted by a human), it is difficult to get panelists in other countries other than english-speaking countries when the people vetting each panelist only speak English! This means you will struggle to sell UT’s value to non-english speaking countries (ie Germany, France etc).

3.0
Jul 22, 2022

Empathy and kindness!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Generally great people to work with. Very helpful and open to support each other.

Cons

Great cultural values, that are not followed through on. Highschool feel and clicky mentality. If you have a voice and want to be heard and make an impact, this may not be the right place.

Viewing 274 - 276 of 577 Reviews

Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.