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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.3

      56% would recommend to a friend

      (577 total reviews)
      avatar

      Eric Johnson

      62% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.3

      Diversity & inclusion

      3.2

      Culture & values

      3.2

      Career opportunities

      3.1

      Senior management

      UserTesting has an employee rating of 3.3 out of 5 stars, based on 577 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      577 reviews
      4.0
      Jul 20, 2022

      Great culture

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people at UserTesting really make a difference. It’s not just one or two experts on the teams that are always jumping in to help, it’s everyone and you can tell it’s the culture. The benefits are great and there’s a lot of effort to ensure employees are trained and equipped with knowledge and resources.

      Cons

      There are a lot of tools in the toolbox but still a lot of issues with automation to help employees be more efficient. Reporting and reliability between different tools does not align and sometimes not reliable so employees are often trying to figure out what to rely on to do their job.

      4.0
      Jul 13, 2022

      Good Place to work

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Good Team spirit -nice company culture -good benefits

      Cons

      - still very US-centric even after expansion to EMEA

      3.0
      Jul 11, 2022

      Good environment but HIPPO heavy

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people at UserZoom are all very kind and supportive. I've been able to learn a lot from my colleagues and the culture is naturally helpful - no one hesitates to lend a helping hand. UserZoom has great work life balance, and the market for the Product is fantastic; you really feel like you have an opportunity to make a positive impact.

      Cons

      UserZoom is essentially run by an executive leadership team who regularly changes priorities and directs the work of all those under them; decisions are made by HIPPOS (highest paid person's opinion). This leaves many feeling like they are just pawns, and unsure what value they are truly adding.

      Viewing 277 - 279 of 577 Reviews
      Related searches: UserTesting jobs | UserTesting salaries | UserTesting benefits | UserTesting interviews
      ReviewsUserTesting reviews

      Glassdoor has 806 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.