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      UserTesting

      Engaged Employer

      UserTesting reviews

      3.3

      56% would recommend to a friend

      (578 total reviews)
      avatar

      Eric Johnson

      62% approve of CEO

      53% positive business outlook

      Ratings by category

      3.7

      Compensation and benefits

      3.6

      Work/Life balance

      3.3

      Diversity & inclusion

      3.2

      Culture & values

      3.2

      Career opportunities

      3.1

      Senior management

      UserTesting has an employee rating of 3.3 out of 5 stars, based on 578 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      578 reviews
      5.0
      Jun 10, 2022

      Great culture

      Qa engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      great work env, culture great work life balance remote work

      Cons

      don't really have cons, only is the stock performance

      5.0
      Jun 8, 2022

      Great benefits & culture.

      Customer service representative (csr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      If you are an empathetic person, you may have had a hard time finding employers who recognized that or even cared about it. It's very different here at UT. Since we are a consumer feedback engagement tool, empathy is embedded to the core. Very great team to be a part of. Plus the benefits aren't half bad

      Cons

      Of course, compensation could be higher but that's everywhere.

      2.0
      Jun 1, 2022

      Poor Leadership and Planning leading to Low Employee Morale Post IPO

      Director
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Work remotely anywhere -Good benefits -Good HR Team

      Cons

      -Meeting heavy culture -Poor Planning Company-Wide -Directors are expected to do a lot of heavy lifting that is VP level -Innovation isn't valued from teams that aren't in product -Problems stemming from poor executive leadership, which has lead to poor planning and resource management (V2MOM) pre and post IPO, which is now creating low employee morale across marketing, sales, product, systems, and engineering. The culture is super meeting heavy and because the executive team is slow to make changes and allergic to basic process like requiring all employees to add agendas to meetings and using one project management system to operationalize the V2MOM, there is a snowball effect.

      Viewing 289 - 291 of 578 Reviews
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      ReviewsUserTesting reviews

      Glassdoor has 807 UserTesting reviews submitted anonymously by UserTesting employees. Read employee reviews and ratings on Glassdoor to decide if UserTesting is right for you.