Dec 10, 2024
Friendly people but lots of change
Anonymous employee
UserTesting reviews about "benefit"
52% positive business outlook
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87 reviews
4.0
Oct 24, 2024
Recommend
CEO approval
Business Outlook
Pros
There’s been loads of change and it will probably continue because of the recent leadership changes but things are starting to move in the right direction after 2 years of chaos and questions. The new leadership are very different to the old and seem to be putting the right things in place. The customer base is brilliant and includes big and exciting brands People, old and new, want the best and the vast majority have the best intentions in mind If you’re good, there’s great opportunity to develop Benefits and pay are alright and just above average from what I’ve seen Hybrid and remote working works really well for the business
Cons
The new leadership aren’t listeners. They’re telling and not taking much feedback. It will get results but doesn’t give any feeling of ‘in it together’. This might change. There’s not much clarity on who the top team are with different reporting lines and various new titles
3.0
Mar 20, 2025
Recommend
CEO approval
Business Outlook
Pros
Very nice colleagues, modern technology, stable pay, some benefit perks.
Cons
Ever since being privatized by Thoma Bravo and the merger, there are a lot of inefficiencies in planning, constant pressure to deliver more faster, overhead of meetings, loss of morale, constant reorganizations, feeling of scarcity.
5.0
Jan 23, 2024
Recommend
CEO approval
Business Outlook
Pros
I work completely remotely, the salary is competitive and the benefits are also good
Cons
They need to work on the promotion cycles
2.0
Feb 6, 2025
Reflecting on 6+ Years at UserTesting
Former employee, more than 5 years
Atlanta, GA
Recommend
CEO approval
Business Outlook
Pros
- Collaborative and talented team with a strong sense of camaraderie. - Flexible work arrangements that supported a healthy work-life balance. - Engaging work with products that genuinely make a difference for users and clients. - Comprehensive benefits package - ERGs avaliable
Cons
- Recent organizational changes have led to unexpected layoffs, affecting long-tenured employees without clear communication or warning. - Shifts in leadership and company direction occasionally caused misalignment across teams. - Limited transparency around decision-making processes during critical company transitions.
1.0
Apr 9, 2025
Recommend
CEO approval
Business Outlook
Pros
Benefits are great. Sadly, much of the “good” at UserTesting is gone. I loved working with the people, a lot of truly kind people who valued you and your work. There is a lot of resiliency in this workforce, if you can stick around.
Cons
There is no trust among leaders and employees. The new executive team keeps trying to make themselves approachable while talking about their multiple houses. Leadership used to care about empathy and diversity, but you can see that most of the new hires are referrals coming from companies the new execs were previously at. It’s becoming more US-centric, less diverse, and less empathetic every day. Over half of the HR team just left by choice. The new strategy feels like everything is being repackaged as something new and shiny, without any substance. The new values are meaningless and were only adopted because the CEO says they are what he personally lives by. There’s a lack of understanding of our product and many leaders are allowed to slide by with poor behavior, even when it’s reported. This used to be a good place for growth, but now if you don’t say yes to everything, you won’t get ahead.
4.0
Aug 28, 2024
Recommend
CEO approval
Business Outlook
Pros
Remote first work, good benefits and you will grow and learn a lot in a short span of time
Cons
I do not have any at the moment
4.0
Nov 27, 2024
Recommend
CEO approval
Business Outlook
Pros
I value the work-life balance they offer, which is one of the best aspects of the company. The environment here is collaborative, supportive, and promotes growth, making it a great place to learn and work with talented colleagues. The work culture truly stands out—it's refreshing to be part of a company where you're encouraged to take ownership of your work without feeling overburdened. Managers are approachable, and there's a genuine effort to maintain a healthy and positive atmosphere.
Cons
salary is not quite aligned with market standards. While the other benefits, like flexibility and work environment, partially make up for this, it can be a deciding factor for professionals prioritizing financial growth.
1.0
Jan 12, 2025
Recommend
CEO approval
Business Outlook
Pros
Experience, timing, infra, benefits, that's it
Cons
Bad salary, no leaves, no growth
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