UserTesting reviews about "management"

No clear management. Management keep changing and there's little to no support for and from some teams. Internal process is awful impacting customers. Expect Nepotism.

Sneaky Management, Work Appropriation and Pseudo-Progressive

No strong leadership to guide the product, remote work sometimes makes the work difficult to collaborate.

Zero Career Growth: Despite hitting or exceeding quota consistently year-over-year, there were no clear pathways for promotion or advancement. “No cap on commission” was repeatedly promised but quietly undermined—quotas were raised arbitrarily and accelerator percentages were slashed without notice. Not a Meritocracy: Performance doesn’t matter. Promotions were political and based on favoritism, not results. Sales reps who hit targets were pushed harder without meaningful reward. Deep Ethical Concerns: Senior leadership openly instructed reps to input fake pipeline numbers for their top accounts—essentially cooking the books to look better to private equity investors. This wasn't a misunderstanding; it was a deliberate, top-down directive. Toxic Culture & Racism: I experienced racist remarks from colleagues that were brushed off by management when reported. There is little to no accountability for behavior that violates basic standards of respect. Private Equity Destruction: Since the PE acquisition, the soul of the company has been gutted. Decisions are made solely for investor optics—not for the long-term health of the business or wellbeing of the employees. Morale tanked and turnover skyrocketed.

~Changes happen frequently, but communication around them could be clearer and more empathetic. ~Adapting to the pace can be challenging if you're not comfortable with change.

Some negativity coming from more tenured people who have simply decided they don’t like the new management.

- Constant layoffs lead to a toxic/anxious culture. Layoffs are juxtaposed with really wasteful expenses all around, which is frustrating. - There can be inept local management for non-US-based teams, and no one will look into it for a long time. - The exec team only cares about themselves and is taking only a quarter-based approach

None that come to mind for me to mention here!

management turn over, lack of honest communication