Dropped out of best places to work in 2006, Not likely to get back in anytime soon
Pros
Cake day supervisors are all very nice and approachable but their job is to make u feel ok doing grunt work Customer service trainers are also a nice bunch of people who do their best with limited time Allowed to make decisions yourself on issues like compensation to members in grievance situations Volunteer Day
Cons
This is my 3rd call center job and easily the worst Calls can be as short as 30 seconds so thats a lot of "have a nice days and is there anything else i can help you withs" and are back to back throughout the day Training is 10 weeks but the scope of the job is so big that when you're on the floor, you'll be unprepared for a lot of calls. The single worst thing about the job is the auditing, you're "audited" for everything, how long you put people on hold, average handle time, what u do on the call, the number of calls you take etc but what kills you is customer feedback, there will be 1 maybe 2 customer audits a week, if the customer doesnt like their vision policy (and most policies are average at best) they will give the company and therefore you a low score and then your stats are terrible for the whole week regardless if you speak to 500 other members and they love you because they wont be asked for feedback. This one and done approach to reviews is terribly unfair. VSP constantly harps on about competitive pay, but for the complex job you do there, its below industry standard and you dont get fully vested until 6 years in, bonuses are lousy, barely a week's pay. Its also very hard to move out of customer service, you are encouraged to do so but in practice, unless you have great experience in another discipline, you wont move out of this department. The call center is going to become a 365 day a year center
