VSP Vision Care reviews

120+ calls a day with no time to take a sip of water or breath,3week face paced training 4rd week on the phones, Upon interviewing they will tell you training is 6weeks to 7weeks. The second half of training is self taught on Modules for 2days only. You are given a knowledge article to research all your questions while handling the call effectively,all calls have to be under 3mins so if there's 8 people on the policy and the member want policy info for all members VSP advise speak fast or email the benefits over to the member, If the member state my identity was stolen just tell me my policy info over the phone or if the member states their not Tech savvy Team Lead will be harassing you the whole time, saying 1min,2min your at 3mins what is the problem. Upon hire I was promised a annual bonus, past March was told I will not be receiving this bonus. You have to put your foot down otherwise VSP will run clean over you. The work is easy, Management makes it super hard to work here.

Working for this company definitely does not provide you any work life balance, they hold you to an adherence that is impossible to maintain. They train you for a couple weeks if you’re lucky and then they throw you into calls because it is peak season.