Pros
I enjoyed the summer work schedule. I was in college so I was able to work from about May 1st- the end of August for the last 4 years. You can make pretty good money in a short amount of time and have the rest of the year off.
Cons
I’ve never felt more divide between different parts of a company. It seemed the sales reps and techs were always butting heads and rarely worked well together. I’ve had countless conflicts with sales reps due to them lying to customers (99% of them do) and putting us technicians in a bad spot with the customer. One of the biggest complaints I have is how Vivint pays out your backend. The backend is basically a bonus payed out after each quarter and is based on a plethora of metrics that all boil down to an individual quality score. Many of these metrics are controllable, but some truly are not. As a 4-year employee and a good hard-working technician, I have been jipped on my Backends 3 out of 4 years. One of these metrics is a customer survey response. 0-6 are negative, 7-8 are neutral, and 9-10 are positive. Each response counts toward your score but not every customer takes the survey. So this metric is based entirely on those customers who take the survey. I only had 9 out of 94 customers take the survey one quarter. And in my opinion, people are more inclined to take surveys who have a negative experience because they want to be heard. What happens if you have a bad customer? If the customer was drunk and out of line? This last summer, I had a customer that was extremely intoxicated and was lied to by the rep. After the install he found out he was lied to and gave ALL of us 0’s on the survey. This was right before the end of the quarter and ended up taking $1,200 off my backend for ONE survey score. Vivint was unwilling to help and wouldn’t even hear me out to explain my situation. This was my hard-earned money that was taken away by a single customer that was upset for reasons that had nothing to do with me. And what irks me the most is that I know that $1,200 went into some high executive’s pocket or a bonus pool. Instead of giving it to the bottom of the totem pole technician who is working hard on the front lines to make the company successful. I understand having this metric, but I truly don’t believe customers should have that much power over our pay. This is just one example of how this company has literally stolen money out of my pocket. I feel so wronged by this company and wish I had moved on years ago.