Vivint reviews

3.8

70% would recommend to a friend

(3,359 total reviews)
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Larry Coben

77% approve of CEO

67% positive business outlook

Vivint has an employee rating of 3.8 out of 5 stars, based on 3,359 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vivint employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Jan 16, 2019

Love/Hate this company

Recommend
CEO approval
Business Outlook

Pros

You have a lot of flexibility. There's a lot of incentives (seen people get inflatable hot tubs) and all expense paid trips (1 week in cancun). You get to travel to interesting cities. You choose how much you want to make. They offer a lot of training to help you out and be successful. Most of the time you'll find people you really enjoy being around on your team. The experience you get from working door to door is pretty awesome and really helps you with future job's. Company's like to see that cause it takes a special type of person to be able to do a commission based door to door job. You're literally convincing people to sign a 5 year contract for a $5000+ security system after they met you on their front porch for the first time within a few hours which is pretty awesome and makes you feel amazing when you close. Upward mobility is pretty decent and you get stock options eventually. Most managers will make like 150k-250k+.

Cons

Well, you literally have to be a special type of person to be successful here. I've seen people make 150k+ their first year and I've seen people on their 2nd or a 3rd year doing Vivint make around 15k. The job is seasonal so you make 90% of your income during the summer (4 months). You work Monday-Saturday from like 10 am-10pm every day depending on how your manager is. You cant use your own car to drive around unless you're a top salesman. After 4 weeks or so you're grace period is over. Which means if you don't sell at least 1 account one of the weeks, you'll be put on quota. Once you're on quota you have to sell 2 to stay and 5 to get off quota. I'll put it for you like this, at the beginning of the summer my team had around 40-50 salesman. By the last week, it only had around 10 left cause so many people either quit cause they got burnt out or got sent home. Reviews online are absolutely terrible when it comes to a Vivint system (even though it's actually pretty good) cause people only report the bad experiences so it makes your job ten times harder. This leads to people buying it then canceling on you a few days later which will absolutely kill your moral. Also, I've seen many people lose sales cause the technician showed up to install it and they were rude or awkward and it scared the customer out of the deal or they happened to get a faulty piece of equipment.

1.0
Jan 15, 2019

disaster

Recommend
CEO approval
Business Outlook

Pros

meeting the bare minimum doesn't constitute a "pro": training & sending work at home poeople refurbished computers from early 2002?

Cons

where to start. you're EXPECTED to start 10-30 minutes before your shift working off the clock checkign emails, looking at their lil videos they send out. because they don't allocate time for that at any part of the day. there's no structure, you take call and 5 other people made things terrible for a customer they get a pass but YOU take the fall for all THEIR mistakes because they company is massively into favortism. team leads write you up if you need to transfer, never mind it's not your job and you're NOT trained to do it they want you to keep your stats down so THEY look good. Last but not least, the tech is outdated and faulty and they KNOW it. They refused to send out field techs to fix blatant mistakes like batteries swelling up (gotta keep those stats low). They don't accept blame, the dept called Loyalty makes huge promises to customers to keep them, keep no records and they often have 'mistakes' with recordings of said promises and as such YOU will be the fall guy when the customer calls in expecting Vivint to keep their end of a contract. and to top it all off, they're making it impossible to talk to a manager: the most basic function of a customer is the ability to say "I'd like to talk to a manager/supervisor" they eliminated that, NOW you have to refuse to get one give them anything they want and even if the problem wasn't even in your department it reflects badly on YOU>

1.0
Jan 9, 2019

Awful company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Free meals . Cafeteria. Decent health benefits

Cons

Supervisors will lie about your performance. They’re all about their favorites. This company plays favorites. Don’t work here if you believe your work should count and not who you know.

Viewing 55 - 57 of 3,359 Reviews

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