Vivint reviews

Oh dear, where do I start... I originally applied for a tech support position. I was interviewed for it and that is the kind of work that I enjoy doing. I was clear what my intentions were and they had me listen to a few calls during the interview that were tech support based. The first day of training we were all informed we would be trained in billing instead of tech support because they had a shortage there. Not surprising considering those calls are cancer and if you don't enjoy getting cussed out and talking to angry customers with almost no downtime at all between calls (5 seconds max) then it's not the job for you. Management is terrible and the coachs and management just ignores all the normal employees and were affended when we would ask them questions. Overall just a terrible experience working here wouldn ot recommend at all.

This company is horribley organized, no one in administration knows what they’re doing ( typical left hand does know what the right hand is doing situation , even though they’re supposed to be working together) . Equipment that you install rarely works like it’s supposed to so you’re constantly apologizing to customers and having to assure them that you fixed the issue even though you know for a fact that it’s going to do the same thing shortly after you leave. Terrible customer service which customers are constantly complaining about and you are constantly apologizing for it. They’re time off police is a joke, time off is accumulated but there is no sick time and a strict no unpaid time off policy so if you call out sick and haven’t accumulated enough pto to cover it you are fired. Vivint has no loyalty towards its customers and especially none towards it employees.