Waystar reviews

4.2

84% would recommend to a friend

(526 total reviews)

Matt Hawkins

90% approve of CEO

78% positive business outlook

Waystar has an employee rating of 4.2 out of 5 stars, based on 526 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Waystar employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

526 reviews
2.0
Mar 24, 2021

If you're being acquired, run.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Everyone seems nice, genuine, and inclusive when we start the integration process.

Cons

There is no true assessment of value employees have to the organization being acquired to determine who should be kept on and offered full-time positions.

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Waystar Response
5y
Thank you for your feedback. As we continue to grow, we recognize there will be continued opportunities for us to ensure processes are documented and internal talent is assessed in a fair and consistent manner to align with business needs. We truly want our team members to feel valued and set up for success.
2.0
Sep 29, 2025
Recommend
CEO approval
Business Outlook

Pros

The benefits package is decent, although it changes significantly every year.

Cons

Very poor diversity. Indigenous People's day was removed as a company holiday. Until recently all of the executive leadership featured no ethnic diversity. No accommodations for non-neurotypical individuals are provided, offered, or considered. Company has gone back to office 3 days a week in the name of "family" and "collaboration", however productivity is higher working remote, and the impact on the work life balance is significant given the commute traffic. No salary increase to offset impact to expenses (additional wear and tear on vehicle, fuel consumption, etc). No PTO. We had been accruing PTO, however on December 31, 2024 we were informed that beginning 1/1/2025 PTO was not longer going to accrue as we switched immediately to FTO instead. Any PTO must be used before FTO. There was no paid out PTO. This was unethical as most employees were out of the office on vacation for the holidays, no option to be paid for the PTO we earned was offered, and now time off is at management discretion instead of based on time off earned. This is toxic. Poor recognition of work and achievements. Depending on the department one is employed in, one might never receive any company wide recognition for the work put in that was beyond the job requirement or significant in scope. Sales teams have the ability to earn massive trips, where as other teams have no level of recognition at a company level. There is little to no room to move upward without having 10 years in the job and then it is still dependent on the department employed in, and no merit raises so most employees can only move laterally to other positions and there is no path for greater salary. The company does not live their values. Surveys are generated to obtain the results they want. Information from surveys are not provided in a statistically transparent manner.

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Waystar Response
6mo
We strive to ensure every team member has a positive, values-driven experience. If you’d like to talk more about your experience, please connect with your leader or reach out to your Talent Business Partner on the People Team.
2.0
Jan 28, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexibility, working from home, bonuses

Cons

Poor management, a technology company not driven by tech, took away remote work

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Waystar Response
1y
We are committed to providing the best experience for our team and our clients. Our hybrid work transition aligns with other technology companies. We want to bring team members together as it fosters an environment of collaboration and innovation as we grow.
Viewing 49 - 51 of 526 Reviews

Glassdoor has 548 Waystar reviews submitted anonymously by Waystar employees. Read employee reviews and ratings on Glassdoor to decide if Waystar is right for you.