Is Waystar a good company to work for?

Waystar has an overall rating of 4.2 out of 5, based on over 555 reviews left anonymously by employees. This rating has increased by 1% over the last 12 months. 86% of employees would recommend working at Waystar to a friend and 81% have a positive outlook for the business. The best reviews about Waystar have been left by employees working as Technical Support Analyst , Account Executive and Project Manager .

Does Waystar pay their employees well?

According to anonymously submitted Glassdoor reviews, Waystar employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at Waystar. This rating has been stable over the past 12 months.

How satisfied are employees working at Waystar?

86% of Waystar employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Waystar 4.3 out of 5 for work life balance, 4.5 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Waystar?

Account Executive (49) , Project Manager (14) , Technical Support Analyst (11) , Market Development Representative (MDR) (9) , Sales (9) , Software Engineer (8) , Business Analyst (7) , Market Development Representative (7) , Manager (6) , SOLUTION ADOPTION CONSULTANT (6) , Technical Support Specialist (6) , Analyst (5) , Client Success Manager (5) , Director (5) , Sales Executive (5)

What are the pros of working at Waystar according to real employee reviews?

"Great benefits and holiday schedule." ((in 39 reviews)); "great people to work for and with." ((in 37 reviews)); "There is a great work life balance and I would highly recommend Waystar!" ((in 26 reviews)); "Great leadership in our CEO and upper management." ((in 25 reviews)); "Everyone is very helpful and wants you to succeed." ((in 20 reviews))

What are the cons of working at Waystar according to real employee reviews?

"Low pay compared to competitors" ((in 23 reviews)); "Low salary, no residuals, at the time they were trying to bring people back in the office." ((in 13 reviews)); "Benefits Could Improve: While the basics are covered, some competitors offer stronger benefits packages and more competitive PTO" ((in 3 reviews)); "Until recently all of the executive leadership featured no ethnic diversity." ((in 2 reviews))

What are employees saying about Waystar layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Waystar layoffs and their outlook for job security at Waystar in 2026.

What are the top reviewed Waystar locations?

Louisville , Atlanta , Duluth , Chicago , Lehi , Overland Park , Denver , Kansas City , Orlando , Boston , Newton , Lawrenceville , Kentucky , Orem , Park City , Salt Lake City , Saint Louis , Lexington , Charlotte , Dallas , Plano , Texas City , Nashville , Leawood , Lenexa , Thornton

Waystar reviews

4.2

86% would recommend to a friend

(139 total reviews)

Matt Hawkins

92% approve of CEO

81% positive business outlook

Ratings by category

4.5

Culture & values

4.3

Diversity & inclusion

4.3

Work/Life balance

4.1

Senior management

4.1

Career opportunities

3.8

Compensation and benefits

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

139 reviews

Reviews about "Compensation"

Return to all reviews

4.0

Sep 7, 2022

Good quality of life

Software development manager

Recommend

CEO approval

Business Outlook

Pros

Most dev teams fully remote. Get the sense leadership cares. Leadership usually willing to listen if you want to try something different. Good perks for continuing education, family leave. Lots of long-term team members which is rare in this industry. Consistent about keeping workloads at 40 hrs / week, no "death march" culture.

Cons

Salary not competitive, lost team members who got better offers at other shops.

Waystar Response

3y

Thank you for your feedback. We are glad to hear that you consider yourself having a good quality of life here at Waystar. We prioritize the work life balance of our team members to build both their personal and professional development. Thank you again for your feedback and for all you do at Waystar.

4.0

Jun 15, 2022

Loved my job, but some things could be improved on

Solution adoption project manager

Recommend

CEO approval

Business Outlook

Pros

- Amazing Solution Adoption team - Opportunities to work on projects outside of my team - Encouraged to grow as a Project Manager while working at Waystar - Competitive PTO policy - Lots of swag, all the time

Cons

- Technology was not keeping up with client growth, which led to unhappy clients when we got to the testing phase - Compensation was low despite being asked to take on more responsibilities apart from my main role in Waystar. - Little constructive feedback provided on how I could improve in my role - Little basic product training which led to some people implementing products that they weren't familiar with. - The product team is not transparent about their product roadmap and any product enhancements opened are usually ignored unless you bring enough visibility to it (likely by looping in your team's management).

3.0

Jun 2, 2022

Its a good stepping stone.

Account executive

Recommend

CEO approval

Business Outlook

Pros

There is a good company culture and product. It is an easy sell.

Cons

The pay is below average and I never saw any path to promotion.

Viewing 91 - 93 of 139 Reviews

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Jobs at Waystar

Project Coordinator I

Enrollment Support Coordinator

Technical Support Analyst

Trading Partner Client Enablement Analyst

Atlanta, GA

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Trading Partner Client Enablement Analyst

Louisville, KY

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Waystar

Waystar reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Reviews about "Compensation"

Good quality of life

Loved my job, but some things could be improved on

Its a good stepping stone.

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