Western Union reviews

3.5

59% would recommend to a friend

(2,941 total reviews)
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Devin McGranahan

54% approve of CEO

52% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,941 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
2.0
Aug 10, 2021

Unvaccinated? Look elsewhere.

Recommend
CEO approval
Business Outlook

Pros

Work life balance is there, but you have to force it (some are not so lucky and get crushing workloads). Decent benefits, typically flexible with working hours and arrangements, and a lot of genuinely great people to work with. Great if you’re interested in gaining international/global work experience with a diverse employee base.

Cons

Below average market compensation. Constant ongoing change and repeated layoff cycles, ultimately causing even more attrition by overloading remaining workforce. Terribly siloed across regions, making collaboration with colleagues and regular working hours nearly impossible. Sr./Ex. Leadership seems constantly misaligned, and lacking the ability to harmonize execution, causing massive waste of cash and resources. Lack of support to mid-management and down. No stock options for mid-management and down. Not friendly to those unvaccinated, regardless of justification. Has begun to ostracize and single out employees that are unvaccinated (lawfulness here is questionable).

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Western Union Response
4y
Thank you for sharing detailed feedback. We are pleased that you mentioned work-life balance, benefits, and our work environment as pros. We are proud to be a company with employees in over 50 different countries around the world. However, we’re sorry to hear about the cons you experienced. We strive to provide competitive compensation based on annually reviewed salary market data and analysis. We also understand how management can significantly impact or employees across the organization, so we uphold our leaders to the highest standards. Regarding vaccinations, we encourage our employees to get vaccinated, but this is not a requirement for returning to the office (except where required by law). Western Union leaders remain in close contact with local governments and building administrators on the guidelines for each of our site locations to ensure the continued health and safety of our employees, candidates, customers, and partners. As each company location is at a different stage in the return-to-office process, we continue to monitor the situation and communicate with employees on the local protocols. For example, we are giving individuals at our Denver Headquarters offices, returning to the office, the option to provide their COVID vaccination, or if unvaccinated, attest to receiving regular negative COVID tests, per our employee guidelines. Accommodations will also be made for religious and medical circumstances following local laws. We take to heart all of the feedback we receive from our employees, and we will share your review with the appropriate teams to influence positive change in the organization.
3.0
Jul 18, 2021

Great Company, unstable environment

Recommend
CEO approval
Business Outlook

Pros

WU is a solid company to work for with great benefits and team bonding culture.

Cons

The environment is stressful with a highly unstable job security due to management's lack of consequent planning

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Western Union Response
4y
Thank you for leaving a review. We are pleased that you appreciate our benefits and culture, as we strive to foster an inclusive work environment where employees are taken care of through the benefits being provided. However, we’re disappointed to hear your feedback on job security and management. Our organization has been undergoing several changes as we are transforming our business to become better as a company, and we understand that dealing with these changes can be difficult. We value all feedback that comes our way, especially regarding leadership and the organization, and we will take note of your review moving forward.
1.0
Jul 11, 2021
Recommend
CEO approval
Business Outlook

Pros

1) Responsive HR Department 2) Decent healthcare plan options

Cons

Toxic work environment, unfulfilling work, lack of vision, lack of leaders with situational awareness, lack of accountability for group leaders, a lot of unproductive yelling, and lack of organization to align globally. A lot of talent but it's wasted with a toxic work environment.

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Western Union Response
4y
Thank you for sharing such detailed feedback. We are glad that you mentioned our HR team and benefits like healthcare as pros to working at Western Union. However, we're disappointed to hear about the cons you experienced. We are committed to fostering a culture where our employees are treated with our core values of trust and respect. We also understand that management can have a significant impact on our employees, so we uphold our leaders to the highest standards. As we strive to create positive change, we will share your review with the appropriate teams. As a current employee, we encourage you to continue sharing your feedback through our monthly WU Listens survey and report any unethical behavior through our Ethics Hotline or People Services Portal.
Viewing 307 - 309 of 2,941 Reviews

Glassdoor has 3,803 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.