Western Union reviews

3.5

60% would recommend to a friend

(2,934 total reviews)
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Devin McGranahan

54% approve of CEO

51% positive business outlook

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,934 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

3K reviews
3.0
Nov 4, 2017

Director

Recommend
CEO approval
Business Outlook

Pros

Generally the people are nice once you prove yourself.

Cons

Western Union is constantly in a state of re-organization. I had 8 different bosses in 10 years. They seem to lack direction and shift their focus on key priorities way more often than a stable company should.

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Western Union Response
8y
Thanking you for sharing your feedback. We hope that our WU WAY of doing things will better allow all to focus on their key priorities and address potential roadblocks more quickly, with less movement for individuals. If you would like to share additional confidential feedback on how we can improve, please email careers@westernunion.com
1.0
Jun 9, 2017
Recommend
CEO approval
Business Outlook

Pros

I can't think of any positives about working for WUBS.

Cons

Bullying culture, very micro managed, I was also misled at the interview and not told of regulatory exams that I would have to pass or lose my job!

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Western Union Response
8y
Thanks for your feedback. We would like to get more information regarding the "cons" you shared. We realize many people may have different experiences during their time at WU. We take bullying very seriously and hope to get more details from you, confidentially. Please email us: careers@westernunion.com.
1.0
Nov 4, 2016

Company stuck in past. Has no future.

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

None today. Great place 2 years ago.

Cons

SF digital office was a great place to work with great leadership, until corporate decided to integrate it under retail business. The only part of company that was growing is now hemorrhaging talent. Jumping out before the ship sinks. So long.

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Western Union Response
9y
Thank you for your feedback. We are sorry that your experience at Western Union changed from the time you started working at WU to the time you left the company. It’s unfortunate to hear about your experience but we appreciate your review. Our annual employee survey indicates that confidence in leadership is above benchmark. However, we realize the aggregate results of the survey do not address your particular experiences. We have a strong focus on leadership development and we’re always looking for ways to improve. Every leader in the organization takes part in a program that meets bi-monthly and is focused on strengthening leadership capabilities. We’ve seen great benefits from this program in helping leaders improve, and we are always looking to keep our culture positive, happy and working toward WU’s purpose of “moving money for better” to help communities and businesses grow. We continue to innovate, developing new ways to send money through digital, mobile and retail channels, and sometimes, change within the organization is needed to grow the business. Thanks for being a part of WU for some time. We wish you the best.
Viewing 136 - 138 of 2,934 Reviews

Glassdoor has 3,795 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.