Does Western Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Western Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Western Union. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Western Union?

60% of Western Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Western Union 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Western Union?

Manager (86) , Associate (70) , Senior Associate (58) , Director (56) , Analyst (47) , Teller (37) , Consultor De Atendimento (31) , Senior Manager (31) , Vice President (31) , Cajero (29) , Compliance Officer (27) , Senior Software Engineer (27) , Business Development Manager (26) , Product Manager (26) , Associate Manager (25)

What are the pros of working at Western Union according to real employee reviews?

"The benefits are good and the gift matching when giving to charities is wonderful." ((in 209 reviews)); "good work life balance as its 3 days in office and 2 WFH" ((in 200 reviews)); "8. Pune center will drive the show is the expectation hence great for people joining in pune loc" ((in 175 reviews)); "Good salary and esxpections of work" ((in 134 reviews)); "Good environment and culture" ((in 127 reviews))

What are the cons of working at Western Union according to real employee reviews?

"There are constant layoffs making for a hostile environment." ((in 85 reviews)); "Poor Leadership and path on the direction for the future" ((in 77 reviews)); "Managers don't care about the customer, they only want to shine with nice pictures and presentations, mostly the work of others." ((in 60 reviews)); "Very busy as senior management are trying all sorts of things to initiatives to get out of the 'one" ((in 34 reviews)); "poor communication and oversight of issues" ((in 21 reviews))

What are employees saying about Western Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Western Union layoffs and their outlook for job security at Western Union in 2026.

What are the top reviewed Western Union locations?

Denver , Englewood , San Francisco , New York , Montvale , Washington , Miami , Los Angeles , Dallas , Sunrise , Omaha , Austin , Houston , Chicago , San Jose , Aurora , Saint Louis , Phoenix , San Antonio , Atlanta , Bridgeton , Charlotte , Denver City , Las Vegas , Portland , Jersey City , Newark , Salt Lake City , Bolingbrook , Virginia Beach

Western Union reviews

3.5

60% would recommend to a friend

(2,938 total reviews)

Devin McGranahan

54% approve of CEO

51% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.6

Compensation and benefits

3.4

Culture & values

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,938 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

3K reviews

1.0

Sep 8, 2022

Burning to the Ground

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

-Very diverse global organization -Flexibility

Cons

It is very sad to say there are far far more cons than pros since the new CEO has started -Seriously understaffed based on everyone quitting -Can’t get work done because every group is short staffed but management expectations don’t change, feels that there is no empathy for employees surrounding workload -Many groups are working weekends -Compensation: bonuses and raises are frozen -Layoffs -Extremely cut-throat and egotistic environment -A culture of bullying, seems that casual racism is tolerated even at senior management levels -Numerous female leaders leaving -Executives used to be very diverse but have since been replaced by all white male executives with the exception of 3-4 leaders -Micro-management -No upward mobility with nearly 490 job postings but no opportunities in Denver, only at regional level which are out of the country

Western Union Response

3y

We appreciate your feedback and are glad to hear you enjoyed how globally diverse our organization is. At Western Union, we aim to foster a positive and inclusive work environment where every team member can reach their full potential, so we’re disappointed to learn that you had a different experience while working here. We do not tolerate racism or bullying and take your concerns seriously. We encourage you to make a report at wuethics@westernunion.com or wuethicshelpline.com. Your feedback is important to us, and we’ll look for ways to share your thoughts with leaders who can help improve in the future.

1.0

Aug 30, 2022

Abandoning ship

Manager

Recommend

CEO approval

Business Outlook

Pros

Don’t have any to add.

Cons

Seriously overworked and people are leaving left and right. It will be years before the overwork now will benefit the company. By then, we’ll be too burned out to have stayed around. So, who will want to come work here?

Western Union Response

3y

Thank you for your review. We appreciate your journey with us over the last eight years but are disappointed to receive this rating. At Western Union, we want all our employees to have fulfilling careers and a healthy work-life balance. Additionally, our compensation plans support the delivery of our business strategy with metrics that drive growth and the company’s future success. Should you wish to discuss any other aspects further, please share your concerns and ideas with your manager, or consider sharing through our quarterly Western Union Listens survey.

2.0

Jul 27, 2022

Used to be good

Area sales executive

Recommend

CEO approval

Business Outlook

Pros

Overall they have good benefits.

Cons

There is a reason why they have so many available positions. Middle management is the worst. Also I was supposed to be in a sales position but most of the time I was chasing the support people because they are are mediocre at best. Earning commissions is near impossible and the basic is not that great. Run the other way!!!

Western Union Response

3y

Thank you for your thoughtful review. We are happy to read that you appreciated our benefits while working with us, but are disappointed by your cons. We are sorry to hear you had a negative experience and will share it with appropriate leadership teams to improve the support provided to our ASEs. We understand the impact that all our colleagues have on our work. Feedback like yours is essential to continue moving our organization in a positive direction and remain a leader in money movement.

Viewing 220 - 222 of 2,938 Reviews

Jobs at Western Union

Regional Sales Support

Manager, T&E and Accounts Payable

Retail Sales and Customer Service Associate in Phoenix

Product Manager, Compliance Systems & Analytics

Western Union

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