Does Western Union pay their employees well?

According to anonymously submitted Glassdoor reviews, Western Union employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at Western Union. This rating has improved by 7% over the last 12 months.

How satisfied are employees working at Western Union?

59% of Western Union employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Western Union 3.3 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Western Union?

Manager (86) , Associate (70) , Senior Associate (58) , Director (56) , Analyst (47) , Teller (37) , Consultor De Atendimento (31) , Senior Manager (31) , Vice President (31) , Cajero (29) , Compliance Officer (27) , Senior Software Engineer (27) , Business Development Manager (26) , Product Manager (26) , Associate Manager (25)

What are the pros of working at Western Union according to real employee reviews?

"Good benefits and you should improve your English skill." ((in 203 reviews)); "good work life balance as its 3 days in office and 2 WFH" ((in 198 reviews)); "8. Pune center will drive the show is the expectation hence great for people joining in pune loc" ((in 166 reviews)); "Good environment and culture" ((in 124 reviews)); "Pay is good and competitive" ((in 109 reviews))

What are the cons of working at Western Union according to real employee reviews?

"Constant layoffs and" ((in 83 reviews)); "Poor Leadership and path on the direction for the future" ((in 73 reviews)); "Managers don't care about the customer, they only want to shine with nice pictures and presentations, mostly the work of others." ((in 59 reviews)); "Very busy as senior management are trying all sorts of things to initiatives to get out of the 'one" ((in 33 reviews)); "poor communication and oversight of issues" ((in 22 reviews))

What are employees saying about Western Union layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Western Union layoffs and their outlook for job security at Western Union in 2026.

What are the top reviewed Western Union locations?

Denver , Englewood , San Francisco , New York , Montvale , Washington , Miami , Los Angeles , Dallas , Sunrise , Omaha , Austin , Houston , Chicago , San Jose , Aurora , Saint Louis , Phoenix , San Antonio , Atlanta , Bridgeton , Charlotte , Denver City , Las Vegas , Portland , Jersey City , Newark , Salt Lake City , Bolingbrook , Virginia Beach

Western Union reviews

3.5

59% would recommend to a friend

(2,938 total reviews)

Devin McGranahan

54% approve of CEO

52% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.6

Compensation and benefits

3.4

Culture & values

3.3

Work/Life balance

3.2

Senior management

3.2

Career opportunities

Western Union has an employee rating of 3.5 out of 5 stars, based on 2,938 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

3K reviews

2.0

Oct 27, 2021

overworked employees

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

There is some great work happening

Cons

all that great work it is at the expense of the employees. As we have teams and memebers of those teams, in multiple locations across the globe, there are many early morning and late evening calls for everyone. Upper Management requests that boundries be set, but if that happens, the work doesn't get done due to the current mantra of being 'Lean and Fit'

Western Union Response

4y

Thank you for sharing your feedback and your 5+ years working with us. We are disappointed to hear of your experience regarding workload as we want all our employees to have fulfilling careers and a healthy work-life balance at the company. Employee feedback is always valuable to us and we provide various avenues for this - consider discussing with your manager, answer our monthly WUListens survey, or reach out confidentially to careers@westernunion.com.

2.0

Sep 12, 2021

Poor management - lack of transparency

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pays well and benefits are ok

Cons

Poor leadership who jump on bandwagon over latest craze but lack expertise or depth of experience to deliver. Leadership motivated by keeping their jobs and threatened by talent underneath them. Manage performance and costs through downsizings rather than delivering a product and service that people want

Western Union Response

4y

First, thank you for 5+ years of dedicated service with Western Union. We strive to take care of our employees by providing competitive compensation and various benefits, and we’re pleased to see that you agree! However, we’re sorry to hear about the cons you experienced. As we continue to transform as an organization, we understand our leaders' impact on our employees across the organization. We take to heart all of the feedback we receive from our employees, and we will share your review with the appropriate teams to continue influencing positive change.

2.0

Jul 15, 2021

No growth potential

It project manager

Recommend

CEO approval

Business Outlook

Pros

Good people and enjoy the work in Cyber Security

Cons

No opportunity for growth at this company.

Western Union Response

4y

Thank you for your review. We're glad that you are enjoying working with your colleagues in Cybersecurity! However, we're sorry to hear your feedback on career growth. We do our best to provide opportunities for our employees to grow with us and provide promotion opportunities equally based on knowledge, skills, and contributions. We take to heart all employee feedback, and we will share your thoughts with the appropriate teams. We also encourage you to share your feedback during your 1:1s with your manager and our monthly WU Listens survey.

Viewing 226 - 228 of 2,938 Reviews

Jobs at Western Union

Part-Time Retail Sales and Customer Service Associate in Miami, FL

Retail Sales and Customer Service Associate in Dallas, TX at Buckner Blvd

Retail Sales and Customer Service Associate in Phoenix

Staff Software Engineer

Western Union

Western Union reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

overworked employees

Poor management - lack of transparency

No growth potential

Jobs at Western Union

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