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      Western Union

      Engaged Employer

      Western Union reviews

      3.5

      59% would recommend to a friend

      (2,941 total reviews)
      avatar

      Devin McGranahan

      54% approve of CEO

      52% positive business outlook

      Ratings by demographic groups

      Western Union has an employee rating of 3.5 out of 5 stars, based on 2,941 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Western Union employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

      Reviews by job title

      3K reviews
      3.0
      Jun 8, 2020

      Agent Implementation

      Database administrator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule (however it depends on supervisor), low entry requirements making it a good starting point in your career, team gatherings, events, friendly and international staff, foosball table :)

      Cons

      Limited career opportunities, mediocre salary, very bureaucratic approach, somewhat unfair distribution of workload as compared to other teams, very short employee life cycle, monotony at its best.

      avatar
      Western Union Response
      6y
      Thank you for your detailed review! We love all the pros you mentioned, such as our work environment and being an excellent place to start a career! Work-life balance is important to us, and so we strive to create a work environment where employees can achieve a balanced lifestyle. However, we are disappointed to hear about your experience in terms of career growth, compensation, and workload. We want all our employees to have fulfilling careers at Western Union. We do our best to provide competitive salaries for our employees and provide career opportunities equally based on knowledge, ability, and contribution. Employee feedback is valuable to us as we continue to transform as an organization. As a current employee, we highly encourage you to discuss your experience with your manager, answer our monthly WU Listens survey, or you may email us confidentially through careers@westernunion.com.
      4.0
      Jun 3, 2020

      Good learning

      Promotions and customer service
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good learning, practical work and useful

      Cons

      Very busy and customer handling is quite strenuous.

      avatar
      Western Union Response
      6y
      Thank you for your review and your 3+ years with Western Union. We're happy to hear about your positive experience while working with us! We strive to be a place where employees can have fulfilling careers and learn a lot on the job. We understand that there are days that are more hectic than others, but work-life balance is important to us, and we want all our employees to experience this. We appreciate all feedback from our current and former employees, and we will share your feedback with the appropriate teams as we continue to transform as an organization.
      5.0
      May 25, 2020

      Good company to work

      Technical support analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      In company you have opportunity to growth and treated good as professional. Very nice colleagues in tech department. Managment are very involved and worried about their employees.

      Cons

      No much to complain, except I wanted more money :)

      avatar
      Western Union Response
      6y
      Thank you for your 5-star review! There's no greater compliment than getting our employees' stamp of approval! We love that you mentioned career growth and a great work environment as pros to working at Western Union. We consider promotions based on knowledge, ability & contribution. We highly recommend that you discuss career growth opportunities with your manager. Employee feedback is always valuable to us, and we appreciate you taking the time to leave a review!
      Viewing 2596 - 2598 of 2,941 Reviews
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      ReviewsWestern Union reviews

      Glassdoor has 3,803 Western Union reviews submitted anonymously by Western Union employees. Read employee reviews and ratings on Glassdoor to decide if Western Union is right for you.