White Lodging reviews

3.9

78% would recommend to a friend

(1,102 total reviews)
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Jean-Luc Barone

84% approve of CEO

66% positive business outlook

White Lodging has an employee rating of 3.9 out of 5 stars, based on 1,102 company reviews on Glassdoor which indicates that most employees have a good working experience there. The White Lodging employee rating is in line with the average (within 1 standard deviation) for employers within the Hotels & Travel Accommodation industry (3.6 stars).

Reviews by job title

1K reviews
1.0
Jun 6, 2018
Recommend
CEO approval
Business Outlook

Pros

Line level associates, financial reporting tools

Cons

Micromanaged, completely disengaged corporate office, empty career growth opportunities, SHADY and over promise and not deliver at all, gossip/perception based corporate leadership, reject truthful constructive criticism telling you that you are the problem not WL, Corporate F&B is a joke knocking off the same food & drink menus across the country is not being a leader in the industry, corporate office & RVP’s are the most disengaged with the lowest Gallup scores, beware of layoffs & reckless company instability as year end approaches COO’s, SVP’s, RVP’s let go, claim company is going to grow to $2 billion in managed revenue only to cut their portfolio in half getting rid of 83 hotels, laying off over 40 corporate office associates right before the holidays, will find a million excuses so they don’t have to pay out annual bonuses, lack of overall genuine care and only concerned how they look to their bosses at the corporate office and ownership groups, corporate office inability to manage owners effectively not giving you the equipment & supplies to produce best in class results

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White Lodging Response
8y
Thank you for taking the time to provide us with this valuable feedback. While we are saddened to hear that your experience with us was not what you had hoped, your review allows us the opportunity to get it right for other current and future associates. We have passed along your comments and will address them with the team. If you would like to share more detailed feedback with one of our Corporate HR Business Partners please email associaterelations@whitelodging.com. Thank you again for helping us to make White Lodging a better place for all of our associates.
3.0
Oct 25, 2017
Recommend
CEO approval
Business Outlook

Pros

Many opportunities, great bonuses if you can achieve results, and you get to meet some pretty great people.

Cons

Company rolled out many new initiatives- Unifocus, Sertifi, Go Green, RISE, Peroxide Time Saver, a few others that I can't remember, this on top of whatever our brands rolled out during the busiest times of the year. (Summer Months). I know the corporate office thinks we are all superhumans as they made sure they hired the best of the best ( CTI, Devine, 6 hour interiew with a Dr, ) but give us a break. Obviously the ones rolling out these initiatives forgot how it was to work in the fields and/or were crapped on when they were in Ops so now that they have the power, they are making sure that this vicious cycle is not broken. I like this company as it has provided many monetary opportunities and recognition to me but I am feeling burnt out as is the case of many other associates/managers in this company.

1.0
Mar 7, 2018

Too Bad You Can't Leave 0 Stars

Recommend
CEO approval
Business Outlook

Pros

The best thing I can say about WLS is that I no longer am employed by the organization.

Cons

I knew something was off when one of the big topics at GM conference was diversity, but their idea of diversity and their focus was Women in the Workplace. Women in the workplace is a diversity topic of the 1970s, It shows how far behind they are in this topic by the league of white males who run the organization. The company sold the management rights of 83 properties in January 2018. On October 9th, 2017, all GMs received a communication from Bruce White that he was approached and turned down a deal, because he "valued" us and looked forward to the future. We were called onto a conf call at short notice to be read a script by Dave Montrose telling us of our future and that no transfers or movement could happen until 6 months after the sale. Oddly enough, they were able to move their "golden" boys to the properties they would be keeping just days before this conference call announcing the sale. They also sent several emails out within days after the conference call announcing several different promotions through the company... disgusting! Almost as if they were celebrating the sale while 3,000 of its employees were worried about their jobs. They did not communicate effectively before the sale and at midnight of the sale, they literally disconnected every program we used to run our business and then refused to answer phone calls or emails that we sent with concerns for our hotels. Some hotels are even receiving disconnect notices from utility companies because WLS didn't handle their part. As mentioned before, bonus exceptions were denied for an entire region. The same region performed worse in 2016 due to market conditions and all of the bonus exceptions were approved. In 2017, there was improvement in performance but the bonus exceptions were denied. The inconsistency in this would only lead a person to believe that they placed money before the team because they knew that the team would not be their problem once the denials were announced.

avatar
White Lodging Response
8y
Thank you for taking the time to provide us with this valuable feedback. While we are saddened to hear that your experience with us was not what you had hoped, your review allows us the opportunity to learn and grow as an organization. We have passed along your comments and will address them with the team. If you would like to share more detailed feedback with one of our Corporate HR Business Partners please email associaterelations@whitelodging.com. Thank you again for helping us to make White Lodging a better place for all of our associates.
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