WillScot reviews

2.6

32% would recommend to a friend

(946 total reviews)
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Tim Boswell

18% approve of CEO

26% positive business outlook

WillScot has an employee rating of 2.6 out of 5 stars, based on 946 company reviews on Glassdoor which indicates that most employees have an average working experience there. The WillScot employee rating is 28% below average for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

Reviews by job title

946 reviews
1.0
Dec 19, 2017
Recommend
CEO approval
Business Outlook

Pros

The people below the senior managers are incredible. They take their job seriously and are knowledgable in the industry and about the company. Everyone I had the pleasure of working below the VP level with was helpful and they are patiently waiting for leadership to become an asset rather than a constant source of misery. If you are in National Sales, then you have the one true leader at Mobile Mini.

Cons

There is no direction across the company. The leadership team keeps changing except for the CEO. In the last year all the senior leaders have left except for the head legal guy. They start programs and never finish them, and they change the sales process annually to cover up a sales strategy with no vision, just call, call, and call. If they could get some leaders that understand how to run a publicly traded company they would blow the competition away. Instead they get beat by mom and pop providers.

1.0
Nov 13, 2017
Recommend
CEO approval
Business Outlook

Pros

There are good people that work within the company and are willing to extend a hand and help. They somewhat pay well compared to others.

Cons

If you like customer retention then you will be disappointed if you work here. Company finds ways to bill the client for frivolous charges that isn’t warranted. They have a minimum customer damage charge that they must charge no matter what or whom the customer you are trying to charge. Company charges clients $1000.00 if customer needs the building picked up within 30 days even tho our competitors don’t charge. This makes it very difficult to keep customers. The company would rather lose a deal because customer doesn’t want to lease the furniture or “VAPS” for the building. The company doesn’t pay vendors even tho it risk having a deal late and risk the relationship with the client BUT will go out and spend thousands of dollars traveling and paying for an open tab at the bar. Priorities are in the wrong direction. We are now wanting charge the client a premium to make the building standard even tho we have charged the client before to make it custom and then charged them again to make the unit back to standard. This makes it difficult to secure deals and have the clients trust. Company is real quick to fire someone without notice. I’ve seen many people let go because they weren’t given the tools they need.

2.0
Dec 13, 2016

Rough Time

Recommend
CEO approval
Business Outlook

Pros

Upper Management is great and seem to want to repair some of the problems we're going through.

Cons

Selling into territories (projects in zip codes) is difficult when you are not able to visit those sites. Poor base salary and commission structure is deplorable. You used to make money here but 45% of senior ISR's have left because they are losing money by staying. Nothing special about the benefits and no perks to the employees.

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WillScot Response
9y
We did recently update the direction of our sales model in 2016 to enhance our customer experience, increase sales efforts and continue to extend the Mobile Mini footprint across the U.S. We are committed to your success and will dedicate tireless resources to making that happen. We are always available to discuss any issues with our "open door" policy so please do not hesitate to out.
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Glassdoor has 996 WillScot reviews submitted anonymously by WillScot employees. Read employee reviews and ratings on Glassdoor to decide if WillScot is right for you.