Pros
There are some really nice people that work there (I left almost a year ago & still keep in touch with a few people). It gave me some work experience that is different from what I'm used to. It was nice to have the gym for personal training, & the free fruit was good too. The pay was alright for what it is, & the few months that I worked there allowed me to save up some.
Cons
I almost cried basically every day once I started taking calls. The training doesn't prepare you for talking to an actual person. When I was there we used a computer system that made it almost impossible to find companies we had contracts with & clients that have called before. You could type in everything exactly the way it should be & it still wouldn't show up in the results. But they still expect you to continue the call & tell the client that we'll fulfill their request. If it turns out that they don't have that benefit with us then whoever did the intake had to call the person back & tell them that we actually wouldn't be able to provide any services for them. Also, the person who took the call would frequently be blamed for not being able to find the company or client, even if the company or client are in the system under a different name. I received more help from my coworkers than any of the supervisors. There were times when I'd send an e-mail or instant message to my supervisor asking for help on something & he wouldn't respond. I'd turn around (his desk was behind mine) & he's just sitting there watching videos on Youtube with his earbuds in. He also would get annoyed if you asked him a question in person when he had his earbuds in. He played favorites frequently, & there were times when we'd be getting slammed on the phones & receiving multiple e-mails telling us to be in the queue & my supervisor & his friends would be talking about movies instead of helping. They also will randomly assign people to work shifts that they weren't originally scheduled for (they call this "The Lottery"). After that list goes out, it is then the responsibility of the person scheduled to find coverage. Also, they frequently promote the spouses of other higher up people.
