The training is one of the most chaotic, disorganized, and unprofessional experiences I’ve ever been through. Within six weeks, you leave confused and unprepared. The trainer constantly went off track, spending large portions of class telling long personal stories that had nothing to do with the topic — stories that added zero value to what we were supposed to be learning. It felt more like group therapy than actual job training.
One trainer even made a disgusting comment during suicide-risk training, saying “people who have a plan to kill themselves are already dead on the inside.” This is the level of “professionalism” they think is acceptable in a mental health company.
Systems and technology are ancient — no real Microsoft Office suite, broken PDFs, outdated equipment. The mock calls are a joke, run by random pre-licensed people who nitpick irrelevant stuff instead of focusing on what matters. Feedback is inconsistent and constantly contradicts itself week to week.
The company pushes “single-session therapy” because it’s profitable, not clinically appropriate. They brag that 54% of callers don’t use their EAP sessions — probably because referrals fall apart, not because the issue was “resolved.”
Pay is insultingly low for licensed clinicians (about $50K), benefits are poor or missing, and paychecks run two weeks behind. Leadership is corporate toxicity on steroids — bullies, hypocrites, and people who act like they’re untouchable. My TL was rude, dismissive, and mean for no reason.
