Wren Kitchens reviews

3.5

59% would recommend to a friend

(2,549 total reviews)
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Tofiq Malik

63% approve of CEO

55% positive business outlook

Wren Kitchens has an employee rating of 3.5 out of 5 stars, based on 2,549 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Wren Kitchens employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

3K reviews
1.0
Jul 2, 2021

Do not look after their staff!

Recommend
CEO approval
Business Outlook

Pros

Lots of driving and meeting new customers in their homes, working with some great people.

Cons

They do not trust their staff, they treat everyone like they are going to do something wrong or have in the past. You have to fill out daily a mileage report every time you start and stop the engine. Even though the van is tracked. You have to fill out a daily time sheet with the time you started the engine in the morning and turned it off at night. Even though it is on the previous report. You have to explain how many measurements or compliance’s checks you have completed, even though they receive a report every week with this information on. You have to let them know what showrooms you have visited against even though it is on the mileage report. You have to complete a COVID sheet everyday (not a bad thing) plus you have to complete a vehicle van check everyday. None of this paperwork is accounted for in your working day. As when you are not measuring or driving to a measure you have to be in the showroom completing compliance checks. If you do not hit your target then you have to explain why. Even though we could’ve been getting diesel getting our van cleaned. Completing all of this paperwork. Every email or communication is threatening, there are never any positive communications you don’t here what’s going well or how you’ve been doing a good job. They just think everyone is trying to get one over them and threaten you in capital letters and red writing. The rota is terrible, it is 4 week rolling with only one weekend off in 4 and only 2 Sunday's. it is a mixture of 9-18:30 shifts or 10:30-20:00 shifts. Recently they have apparently taken into consideration people aren’t happy with this. So have offered two alternatives. Of four week rolling again of 1 week of early and 1 week of lates. Or 2 weeks of early and 2 weeks of lates. So if you’ve got kids you will see them to take them to school and that’s it for 2 weeks. They dictate when you can take your lunch even though you are in a van driving from measure to measure. You then have to take an hours lunch when they say, sitting in your van which could be in the middle of nowhere. But apparently we are showroom based employees so surely they should allow travel time to and from a showroom for a lunch break. Also the contract states we should be having a 30 min lunch so they have added 30 mins onto everyone’s shift to accommodate this.

1.0
Jun 22, 2021
Recommend
CEO approval
Business Outlook

Pros

Colleagues were amazing, got to work with some really talented people and really friendly.

Cons

Very low wages even for skilled rolls. Would rather pay a low base salary and top up with a bonus as no obligation to pay it. Like being in big brother, managers watching you on cctv, finger print scanners and facial recognition on entry. Management want everything done yesterday and don't listen when you give them project timelines, make stuff up themselves. Witnessed bullying from upper management, don't talk to staff like people. Over work their staff and and push people to breaking point. They will dismiss people for any reason if they don't like you.

1.0
Jun 12, 2021
Recommend
CEO approval
Business Outlook

Pros

Weekly Pay Great Bunch of guys in the yard Will take you on after 3-5 months Onsite parking Enjoyable when loads and routes are planned well

Cons

Pay is a joke £9 an hour is not enough for the work we do carrying kitchens up multistore flats and long walks around customers houses with heavy units daily load of trucks are between 2550KG and 5500KG to off load all weather with limited time for delivery Not enough time given for difficult deliveries ie Flats, Bad Access, Length of walk to property, size of Kitchen Route management is substandard and inefficient Loads are terrible often have to unload half a box to get to your first kitchen No lifting equipment provided for heavy units for use on stairs Surveyors don’t do their jobs properly i.e. not mentioning distance from truck to drop location, steps, state of property such as missing floor boards narrow stairs delivering to construction sites resulting in bad access and making the job harder risking injury to Porters and Drivers Wren says Health and safety is priority but some units and worktops weigh too much for even 2 men excess of 60-120KG Towers and units with inserts should be flat packed for safety reasons and better access Wren Driver Supports favours delivering over safety of its drivers and porters rarely fail a job for health and safety reasons regardless of what driver/porter say or evidence provided

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Wren Kitchens Response
5y
Thank you for taking the time to leave us a review. We are committed to constantly improving our working environment and it is feedback like this that helps us do just that! If you would like to discuss anything further, please reach out to us at LetsTalk@wrenkitchens.com!
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