Wren Kitchens reviews

Long working hours- 11 hour days Unpaid over time- hours are not given back if you have stayed extra Poor training in the showroom- one week training in Hull which is good but doesn’t include much about what to do after a sale Poor management- managers that shout and swear at staff. Staff turnover- I can not even count how many people that have either left or been sacked for “poor performance” Rota- they change rotas with no notice. The rota sent out never matches the calendar we book appointments on to Constant WhatsApp messages, when you mute or archive the group you are told off by management Poor customer service- takes up to an hour most days to speak to someone Management are only interested in getting a sale, no training on what to do after the sale. Upon asking for help you are told to go away or ignored. Customers call the showroom to speak to management, managers don’t want to speak to them. Often making us lie to the customer and say they are in a meeting. Customer that request a refund are often left chasing it to be done for weeks and weeks. There is no quality control- the amount of units that go out damaged is unreal. Hierarchy and management all seem to be fighting against each other. I have witnessed several managers slagging off other managers and hierarchy. It isn’t professional at all. Colleagues have made complaints about bullying that have never been taken seriously. 2 year probation period is obscene. If you aren’t a top performing sales person then you will soon be dismissed. Basic salary is very poor

Head office management are stuck in their ways Some store managers are far from professional. Swearing and and belittling employees. Not very flexible Favouritism towards some staff which sees them being given more profitable sales leads rather than shared more fairly with the team High school feeling being at work. Feeling like you get in trouble for everything. When you've cleaned a display kitchen for example, it's inspected like you're a child. Some store managers are bad but then so much is restricted from head office too. It's a totally dictorial type of company to work for. They talk the talk but don't walk the walk. Lots of negatives with a large amount of my colleagues currently looking for a way out of the company, including me! The reason Wren scores high on employee satisfaction is because within your training week (as a designer anyway), as part of one of your modules, there is a review that you have to leave. Being new to the company you can't really give a negative review at that point...hence the high score! Employees are dropped often and often seem without great justification. Can easily go over your weekly hours without much thanks or offer to give you your time back. If you're a moment late in though, you definitely know about it! Director level management have suggested to store managers that they need to hire more of a certain race and sex of employee, stating that a store has too many of a certain ethnic group in store. This does not seem acceptable instruction to come from top management, talk about discrimination Some management just have a lack of respect and professionalism towards employees. If you don't have a thick skin, don't apply to be a designer, the money won't be worth it. The basic pay is rubbish and usually takes a good 6-9 months to earn regular decent income. When you have holidays, that'll reduce your pay too.