Xplor Technologies reviews

Although I’m sorry you did not have a positive experience at FieldEdge, I do want to thank you for taking the time to provide your feedback. As part of the senior management team, I take your input to heart. You're correct in that we care about Sales, but we also care about every other department and their integral role in the success and growth of this organization. Growing the company by bringing more customers into the FieldEdge family allows us to continue to invest more into our product and the service we provide to our customers. I also firmly believe in our product and know it will make a positive difference in the lives of our customers. I also regret that you feel your voice wasn’t heard while you were at FieldEdge. Given our rapid growth, sometimes we may drop the ball in this area and for that, I’m sorry. I am a firm believer in an open door policy with total transparency up, down and across the organization. In fact, I just recently hosted a number of round-table discussions across all offices with employees at all levels to understand what’s working and more importantly, what’s not. We’re beginning to make a number of changes as a result of those discussions. In fact, your comment on Glassdoor has resulted in a change to our Exit Interview process. Historically, when an employee announces they are leaving, they were sent a survey to understand why. If there are concerns, our HR department would reach out to them to better understand the concerns. Given what happened to you we have changed the process so that every employee will receive an in-person exit interview. In summary, I do appreciate your input. We’re obviously not perfect but strive to improve each and every day. I would be happy to discuss more of your concerns via phone at 678 488-7079. Even though you’ve left FieldEdge I’m still interested in your point of view since your experience and insights will help us improve as a company and employer. Connie Certusi FieldEdge President

Thank you for taking the opportunity to provide your feedback. We understand there have been concerns with the product. FieldEdge just completed an extensive 4 day product improvement / planning session that included all parts of the company (product, engineering, support, onboarding, customer success, etc). This meeting was used to plan out the next six month of improvements, enhancement and new features based on customer feedback and industry knowledge including all teams input. This planning session was very successful and will help drive the right product improvements over the next six months. Quarterly reviews like this are being planned going forward to make sure we adjust the product features and functionality to ensure we have the best possible Field Services software. We apologize that you feel our reviews are solicited. FieldEdge does promote Glassdoor and encourages employees to share their experiences, regardless of whether they are positive or negative. There is no guidance provided on what should be represented within these reviews. We appreciate any and all feedback so we can gain a better understanding of how we are doing, where we need to improve and what we need to continue doing to create a positive environment for our employees. In an attempt to improve this experience for employees going forward, we would appreciate any additional/specific feedback you are willing to share regarding your experience. You can send this information to bware@fieldedge.com. Thank you, Brielle Ware Human Resources Manager