Is Zūm a good company to work for?

Zūm has an overall rating of 4.5 out of 5, based on over 274 reviews left anonymously by employees. This rating has increased by 9% over the last 12 months. 87% of employees would recommend working at Zūm to a friend and 85% have a positive outlook for the business. The best reviews about Zūm have been left by employees working as Anonymous , Sales and Driver .

Does Zūm pay their employees well?

According to anonymously submitted Glassdoor reviews, Zūm employees rate their compensation and benefits as 4.5 out of 5. Find out more about salaries and benefits at Zūm. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at Zūm?

87% of Zūm employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zūm 4.5 out of 5 for work life balance, 4.4 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at Zūm?

Anonymous (33) , Driver (13) , Sales (11) , School Bus Driver (10) , Transportation (8) , Manager (6) , Bus Driver (5) , Operations (5) , Operations Specialist (4) , Software Engineer (4) , Operations Associate (3) , Account Executive (2) , Customer Success (2) , Dispatcher (2) , Engineer (2)

What are the pros of working at Zūm according to real employee reviews?

"The team is helpful and experienced." ((in 16 reviews)); "Challenges remain but this is being addressed by management and employees working together to find the best solutions." ((in 16 reviews)); "friendly culture, which dovetails with the company’s development goals." ((in 15 reviews)); "I am proud of what I have achieved so far and I am grateful to have such friendly colleagues." ((in 14 reviews)); "• Competitive pay (better than I expected, in fact)" ((in 13 reviews))

What are the cons of working at Zūm according to real employee reviews?

"Zum has the absolute worst leadership you can possibly imagine." ((in 8 reviews)); "This starts at the very top: CEO and COO take ZERO responsibility for the short cuts and lack of resources available to support the relationships with schools." ((in 5 reviews))

What are employees saying about Zūm layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zūm layoffs and their outlook for job security at Zūm in 2026.

What are the top reviewed Zūm locations?

Redwood City , San Francisco , Seattle , Gardena , San Mateo , Palo Alto , Los Angeles , San Jose , Kansas City , California City , Orange , Walnut , Palm Springs , San Diego , Alameda , Oakland , Sunnyvale , Goleta , Santa Barbara , Spokane , Reading , Columbia , Jessup , Redwood Shores

Zūm reviews

4.5

87% would recommend to a friend

(263 total reviews)

Ritu Narayan

89% approve of CEO

85% positive business outlook

Ratings by category

4.5

Diversity & inclusion

4.5

Work/Life balance

4.5

Compensation and benefits

4.4

Culture & values

4.4

Senior management

4.4

Career opportunities

Zūm has an employee rating of 4.5 out of 5 stars, based on 263 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Zūm employee rating is 28% above average for employers within the Transportation & Logistics industry (3.5 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

263 reviews

5.0

Apr 22, 2025

Smooth ride with steady support

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

- efficient dispatch team ensures smooth operations - competitive pay with steady paychecks - affordable health, dental, and vision insurance - opportunities for overtime during peak periods - friendly and cooperative team environment - regular maintenance ensures vehicles are in good condition.

Cons

Early morning shifts require adjusting personal schedules.

1.0

Apr 10, 2025

Worse company ever

Bus driver

Recommend

CEO approval

Business Outlook

Pros

We have holidays and weekends off. Split shift allows you to be free during the day. No night work.

Cons

Management is not very pleasant, rude, and very petty.

4.0

Apr 9, 2025

Overall positive experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Regular updates from management. You get all the information you need before the start of new projects. Opportunities to build leadership and other valuable skills. Clear expectations and communication.

Cons

Some changes are introduced too quickly, without giving the team enough time to adjust.

Viewing 61 - 63 of 263 Reviews

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