Ziply Fiber reviews

Mismanagement of the organization that is felt at all levels of the company. Too many people that keep trying to reinvent the wheel and not accepting or following time tested methods in management, network operation or procedures.

Training was abysmal. Aside from a few system trainings, there was only 2 instances of shadowing, or in-person guidance. I was expected to perform without the tools or support to do so effectively. If management isn't providing training, then what exactly are they doing? Management created a high-pressure environment under the label of “coaching,” but in practice, it felt more like micromanagement, threats, and public shaming. I was falsely ridiculed in front of my team multiple times, which was deeply unprofessional and damaging. It's no surprise that several team members left the team due to management. The role was further complicated by inefficient processes. Standard offers like a free month, and contract buyouts required approval by sometimes 4 levels creating an unnecessary bottleneck that could easily be solved with a more automated or streamlined system. To make matters worse, Salesforce data was frequently inaccurate, which severely limited access to viable, green space customers. At the end of my ramp period, my assigned territory was switched, forcing me to start over with different accounts and relationships. Going to HR was a bad choice. Concerns raised about my manager to HR were not confidential due to them being included in an email by the upper management. Furthermore, I believe my manager was told or found out very quickly about my report because by the end of the month, they were no longer accepting my calls and would only answer via email and IM. I would say that reaching out to HR seemed to have led to my manager distancing themselves from me, which doesn't really work when you need mentorship.