Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,194 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 50% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 276 reviews)); "great benefits and stock options (RSU's)" ((in 198 reviews)); "Most people are great and collaborative." ((in 142 reviews)); "Good work life balance since I started" ((in 85 reviews)); "Pay is good and competitive; generous with promotions." ((in 77 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Constant layoffs" ((in 56 reviews)); "No 401k match but that's it" ((in 19 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 17 reviews)); "Career growth" ((in 10 reviews)); "Rampant favoritism on your face nowadays within the group." ((in 4 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,998 total reviews)

Eric S. Yuan

75% approve of CEO

50% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (1,998 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,998 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

2.0

Oct 16, 2024

Used to be a good company

Professional services account consultant

Recommend

CEO approval

Business Outlook

Pros

Work/life balance, used to have great benefits, great team

Cons

Lay offs every year, only care about share holders.

Zoom Communications Response

1y

Thank you for sharing your experience working with us at Zoom. We appreciate that you value the work-life balance and the team you work with. We understand your outlook about the recurring restructuring and the perception that there's a shift in focus towards shareholders. Your feedback is important as we continually strive to balance how we demonstrate our commitment to both our business priorities and supporting our employees. Thank you for your ongoing contributions to the team. If you have any further insights or would like to discuss this further, feel free to reach out to us at engagement@zoom.us.

2.0

Oct 16, 2024

Poor Working Environment in PH

Customer success manager (csm)

Recommend

CEO approval

Business Outlook

Pros

Initially it was great but turned out to have leaders who pulled you down instead of empowering and enabling you

Cons

They do not hire great leaders

Zoom Communications Response

1y

Thank you for sharing your experience at Zoom. It's unfortunate to hear that your initial positive experience shifted, particularly your perception of your leadership experience. Your feedback about the importance of empowering and supportive leadership is valuable, and we’ll take it into account as we work to improve our managerial development and employee support. Thank you for your contributions during your time with us. We wish you all the best in your future endeavors. If you'd like to share more, please feel free to reach out at engagement@zoom.us.

4.0

Oct 15, 2024

Good

Product manager

Recommend

CEO approval

Business Outlook

Pros

Fast paced, flexible wlb, good vision

Cons

Changing priorities, work overtime some weeks

Zoom Communications Response

1y

Thank you for sharing your experience working with us at Zoom. We’re glad that you appreciate the fast-paced environment, work-life balance flexibility, and the company’s vision. We understand your perspectives about changing priorities and occasional overtime. Your feedback is important as we work to improve planning and workload management. Thank you for your ongoing contributions to the team.

Viewing 298 - 300 of 1,998 Reviews

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