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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      3.6

      61% would recommend to a friend

      (1,999 total reviews)
      avatar

      Eric S. Yuan

      75% approve of CEO

      50% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Diversity & inclusion

      3.4

      Culture & values

      3.2

      Career opportunities

      2.9

      Senior management

      Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,999 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Oct 8, 2024

      Zoom 2.0 is a shell of the original Company founded on Erics core principles around customers and employee happiness.

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      A growing technology stack that is performing well in the small / mid market.

      Cons

      Limited as an Enterprice Product Limited Support models Hire and fire cultrure with no internal development No go to market strategy for new products No sustain market position strategy for older products

      avatar
      Zoom Communications Response
      1y
      Thank you for sharing your experience at Zoom. We appreciate your candid feedback and are glad to hear you believe our technology stack is performing well in the small and mid-market segments. We understand your outlook about the enterprise product limitations, support models, as well as the challenges around internal development and go-to-market strategies. Your advice is important, and we’re always working to improve both our product offerings and the overall employee experience. Thank you for your ongoing contributions over the past several years. If you’d like to discuss your experience further, please feel free to reach out to us at engagement@zoom.us.
      1.0
      Oct 7, 2024

      Worse culture ever

      Contact centre engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Worked in a great team

      Cons

      Everyone likes to blame one another. The culture is so bad and I moved here because of it.

      avatar
      Zoom Communications Response
      1y
      Thank you for sharing your experience working with us at Zoom. We’re glad to hear that you felt you work with a great team. We understand your outlook and your feedback is important to us. We take seriously your advice about retaining good people and fostering a more supportive culture and will consider it as we move forward. Thank you for your ongoing contributions. If you have any further thoughts or insights you'd like to share, please reach out to us at engagement@zoom.us.
      2.0
      Oct 6, 2024

      Toxic leadership stifles passion

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay is good and competitive.

      Cons

      The benefits and sense of fulfillment have nose dived from where it used to be. I’ve had multiple managers that did not understand the skillsets of their own teams and chose to lead by fear tactics rather than empathy and mentorship. By the end of my time here, my colleagues and I all felt disrespected and undesired. Management-level innovation merely follows the thought process: “what is Microsoft and Google doing? Let’s do that too!”

      avatar
      Zoom Communications Response
      1y
      Thank you for sharing your experience during your time at Zoom. We’re glad to hear that you found the pay to be competitive. We understand your perspectives about the decline in benefits, lack of fulfillment, and leadership approach. Your feedback regarding the leadership style and the importance of fostering a culture of care and innovation is valuable, and we take it seriously as we work to improve the employee experience and leadership development. Thank you for your contributions over the years, and we wish you all the best in your future endeavors. If you'd like to share more or discuss further, please feel free to reach out at engagement@zoom.us.
      Viewing 307 - 309 of 1,999 Reviews
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      ReviewsZoom Communications reviews

      Glassdoor has 2,195 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.