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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      3.6

      61% would recommend to a friend

      (1,999 total reviews)
      avatar

      Eric S. Yuan

      75% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,999 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      2K reviews
      5.0
      Oct 10, 2024

      Great Company to work for!

      Business development representative (bdr)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Working as a BDR at Zoom was both exciting and challenging. On the plus side, the product itself is fantastic—constantly improving and so well-known that it made outreach conversations easier. People already knew and trusted Zoom, which gave me a great starting point. The company really invests in its people, and I felt like I was always learning something new about sales, customer relations, and even how to handle tough objections. The supportive culture stood out too, my team was amazing, and my managers were always there when I needed advice or encouragement. Plus, the flexibility of working remotely was a huge perk, and Zoom’s tools made staying connected feel seamless ;)

      Cons

      That being said, the pressure to hit quotas could be intense. Sales targets were pretty high, and sometimes it felt like it was more about cranking out numbers than building quality relationships, which got stressful. The pace was fast, which kept things interesting, but there were moments when burnout felt real, especially when things were really busy. Career growth in sales felt a bit slow too. There were so many talented people that moving up the ladder was tough. The role also got a bit repetitive, with lots of outreach, follow-ups, and booking meetings. And while remote work gave me flexibility, the high expectations often led to longer hours than I anticipated, which could throw off the work-life balance. Overall, it was a great experience with some tough moments, but it really shaped my skills and understanding of the sales process.

      avatar
      Zoom Communications Response
      1y
      Thank you for sharing such a detailed account of your experience working as a business development representative at Zoom. We’re glad to hear that you enjoyed the supportive culture, fantastic product, and the opportunity to constantly learn and grow, especially with the flexibility of remote work. We understand your outlook about the intensity of sales quotas, how the fast pace lead to burnout for you at times, and the challenges of career progression you perceived within the sales department. Your feedback on creating clearer pathways for career growth and offering additional cross-departmental opportunities is valuable, and we’ll take this into account as we continue to support the professional development of our team members. Thank you for your contributions over the past several years, and for shaping the success of our sales process. We wish you all the best in your future!
      3.0
      Oct 9, 2024

      Still an unclear future

      Partnerships
      Recommend
      CEO approval
      Business Outlook

      Pros

      Eric is a great leader, but the company grew too quickly during C-19. Even he admits that. No going back now.

      Cons

      Lots of areas for improvement. Too much re-orging, too much focus on sales and strategizing entirely around customer requests. Broken operational processes. Way too many meetings without objectives that could have been emails. Middle management that doesn't really listen to feedback from employees isn't empowered to fix problems.

      avatar
      Zoom Communications Response
      1y
      Thank you for sharing your experience during your time at Zoom. We’re glad to hear that you found the leadership to be strong and that you valued your time with us. We understand your outlook about rapid growth, re-orgs, and the challenges with operational processes and middle management, and we appreciate your perspective. Thank you for your contributions over the past several years. We wish you all the best in your future endeavors. If you'd like to share more or discuss further, feel free to reach out at engagement@zoom.us.
      5.0
      Oct 9, 2024

      Good company

      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Putting the priority for each employee.

      Cons

      Business is going down and conducted lay-off

      avatar
      Zoom Communications Response
      1y
      Thank you for sharing your experience as a customer success manager at Zoom. We’re glad that you felt the company prioritized its employees during your time with us. We understand your perspectives about the business challenges and recent layoffs. Your feedback is valuable as we continue to navigate these changes and work toward stabilizing our business. Thank you for your contributions, and we wish you all the best in your future endeavors.
      Viewing 304 - 306 of 1,999 Reviews
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      ReviewsZoom Communications reviews

      Glassdoor has 2,195 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.