Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,197 reviews left anonymously by employees. This rating has been stable over the past 12 months. 62% of employees would recommend working at Zoom Communications to a friend and 52% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

62% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (297) , Software Engineer (83) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 276 reviews)); "great benefits and stock options (RSU's)" ((in 185 reviews)); "Most people are great and collaborative." ((in 139 reviews)); "Good work life balance since I started" ((in 82 reviews)); "Pay is good and competitive; generous with promotions." ((in 82 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 51 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 19 reviews)); ""There is no 401k match"" ((in 19 reviews)); "Career growth" ((in 10 reviews)); "Most employees are not trained sales people and create favoritism amongst the sales floor that hurts the team." ((in 5 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

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Zoom Communications

Zoom Communications reviews

3.6

62% would recommend to a friend

(2,001 total reviews)

Eric S. Yuan

77% approve of CEO

52% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 2,001 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

5.0

Sep 28, 2017

Believe the hype!

Account executive

Recommend

CEO approval

Business Outlook

Pros

Believe the hype! The culture and product are exactly as advertised. I thought people were drinking the Kool-Aid when I first joined the team. Now I'm saying "the Kool-Aid tastes gooood". It really is an exciting time at Zoom. The product is disrupting and taking over the industry. Management is engaged, open, and have set a culture that few companies can match.

Cons

Honestly none. Product sells itself. The growth hasn't been a negative. Denver office has exponential growth, and maintains its culture.

5.0

Sep 22, 2017

Zwow!

Senior account executive

Recommend

CEO approval

Business Outlook

Pros

The People. I capitalize that for a reason. Love coming to work. Technology is incredible and I use it outside of work all the time. Give you all the tools and support to be successful. Management is unbelievably supportive and access to execs is open-door (or over Zoom).

Cons

No dogs at HQ sucks but we have to play nice with San Jose city

5.0

Feb 16, 2017

I know Zoom sounds too good to be true but it truly is an incredible place to be!

Account executive

Recommend

CEO approval

Business Outlook

Pros

Though we've grown a lot in the past 5 years, we still have the startup feel and adaptability. LOVE what we sell and Zoom's genuine customer focus. The culture is fun and collaborative (we sell collaboration software, shocker)... Management has been well-chosen and extremely supportive, and when a position is not a good fit, Zoom is great about helping you find the right fit for each person, where they are not only successful, but also happy.

Cons

It is a VERY high-paced job, especially in certain segments. Though management is flexible with hours, you can expect long days (think 9-11 hours).

Viewing 352 - 354 of 2,001 Reviews

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Zoom Communications

Zoom Communications reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Believe the hype!

Zwow!

I know Zoom sounds too good to be true but it truly is an incredible place to be!

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