Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,179 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 49% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (54) , Customer Success Manager (36) , Business Development Representative (BDR) (29) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 278 reviews)); "great benefits and stock options (RSU's)" ((in 191 reviews)); "Most people are great and collaborative." ((in 135 reviews)); "Pay is good and competitive; generous with promotions." ((in 83 reviews)); "Good work life balance in this company" ((in 82 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 47 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 19 reviews)); "No 401k match but that's it" ((in 19 reviews)); "Time off isn't possible when your workload resembles 2+ people's worth" ((in 12 reviews)); "No career growth No good managers/mentors You will be overworked on avg >10 hr days You will be thrown under the bus." ((in 11 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What Zoom Communications locations have received the highest employee ratings?

Santa Barbara , Alpharetta , Washington , Dallas , Overland Park , Kansas City , Denver , Atlanta , Chicago , New York

Skip to content Skip to footer

Notifications

Zoom Communications

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,983 total reviews)

Eric S. Yuan

75% approve of CEO

49% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,983 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

1.0

Mar 30, 2025

Not What It Used to Be

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

The most notable benefit is the company’s name recognition—it can carry some weight on a resume. Beyond that, any other "pros" really depend on your specific team or manager. Consistency across the organization is lacking, so your experience may vary widely.

Cons

There have been ongoing challenges with leadership and management, particularly around accountability for poor decisions. While transparency is emphasized in company messaging, it doesn’t always translate into day-to-day operations, which can lead to confusion and frustration. Employees are often viewed more as resources than individuals, and work-life balance can be difficult to maintain. Recognition and advancement can sometimes appear to be influenced more by internal relationships than by performance. Compensation is below market in many cases, and benefits have gradually declined over recent years. Since 2023, there have been annual layoffs in February, with some additional reductions happening more quietly at other times of the year, contributing to a sense of instability. The overall environment has become more challenging, and there are valid concerns about the company's long-term direction.

Zoom Communications Response

Thanks for taking the time to share such a thoughtful and detailed review. Your insights reflect both the highs and the very real challenges that have come with Zoom’s evolution over the past few years. We hear your feedback around transparency, consistency, and stability—and know that trust is built through actions, not messaging. If you have any further comments or advice, reach out to engagement@zoom.us.

2.0

Nov 9, 2023

Run away!

Human resources

Recommend

CEO approval

Business Outlook

Pros

Your long-suffering co-workers are amazing and are genuinely interested in working for a great company that appreciates them and rewards them for their contributions.

Cons

Sadly, this is not that company. Morale is low due to wage freezes and loss of the #1 benefit. The leadership team is eroding and the decisions coming from the CEO seem increasingly delusional.

2.0

Jul 24, 2023

Used to be great and now we’re here

Project manager

Recommend

CEO approval

Business Outlook

Pros

My salary is fair, work from home option, RSU

Cons

The benefits that led me to chose Zoom are now gone including raises, bonuses, monthly stipend for things like internet. Upper management has no idea what the are doing and give no directive. Little to no collaboration cross functionally due to internal politics. Fear is used to drive long hours with no reward. Disorganized and poor use of tools. Poor transfer of knowledge internally.

Viewing 34 - 36 of 1,983 Reviews

Jobs at Zoom Communications

AI Transformation Lead

Carrier Relations Engineer

Senior Product Manager

Staff Network Engineer

Zoom Communications reviews FAQs

Reviews Zoom Communications reviews

Zoom Communications

Zoom Communications reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Not What It Used to Be

Run away!

Used to be great and now we’re here

Jobs at Zoom Communications

Zoom Communications reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Zoom Communications reviews FAQs

Jobs at Zoom Communications