Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,196 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 51% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (83) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 278 reviews)); "great benefits and stock options (RSU's)" ((in 196 reviews)); "Most people are great and collaborative." ((in 135 reviews)); "Good work life balance in this company" ((in 84 reviews)); "Pay is good and competitive; generous with promotions." ((in 78 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 51 reviews)); ""There is no 401k match"" ((in 19 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 18 reviews)); "No career growth No good managers/mentors You will be overworked on avg >10 hr days You will be thrown under the bus." ((in 10 reviews)); "Favoritism is rampant." ((in 6 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

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Zoom Communications

Zoom Communications reviews

3.6

61% would recommend to a friend

(2,000 total reviews)

Eric S. Yuan

76% approve of CEO

51% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 2,000 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Aug 4, 2024

Working at Zoom as OAE

Online account executive

Recommend

CEO approval

Business Outlook

Pros

• Good team and work culture • Great tech setup for new hires • Nice in office perks such as free lunch and coffee

Cons

• Started with full remote option, but enforced hybrid on employees • Constant restructuring leading to mass layoffs past 2 years • Onboarding was very basic and generic

Zoom Communications Response

Thank you for sharing your experience working with us at Zoom. We’re thrilled to hear that you appreciated the team culture, tech setup for new hires, and in-office perks. We understand your perspectives about the shift from full remote to hybrid work, the impact of constant restructuring, and the onboarding process. Your feedback is valuable as we work to address these areas for our employees. Thank you for your contributions during your time at Zoom. We wish you all the best in your future endeavors.

5.0

Aug 1, 2024

Good

Account executive

Recommend

CEO approval

Business Outlook

Pros

The fast-growing nature of the company provides ample opportunities for career advancement and professional development.

Cons

As a rapidly grown company, Zoom experienced growing pains such as evolving company policies, infrastructure changes, and scaling issues.

Zoom Communications Response

Thank you for sharing your experience as an Account Executive at Zoom. We’re glad the company's growth is providing great opportunities for you in your career. We understand your perspectives about the growing pains associated with our rapid expansion. Your feedback is valuable as we navigate these changes. Again, thank you for taking the time to write a balanced review, and we appreciate your continued dedicated to the team.

4.0

Jul 31, 2024

Zoom AE OTE

Commercial account executive

Recommend

CEO approval

Business Outlook

Pros

Benefits are great and chances to get promoted.

Cons

Recent change of management has heavily impacted culture. Expectations are unrealistic.

Zoom Communications Response

Thank you for sharing your experience working with us at Zoom. We’re glad to hear that you appreciate the benefits and the opportunities for promotion. We understand your outlook on the recent management change and its impact on the company culture, as well as your unrealistic expectations. Your feedback is important as we move forward. Thank you for your ongoing contributions and dedication to the team.

Viewing 373 - 375 of 2,000 Reviews

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Good

Zoom AE OTE

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