The big one, the new org manager. Since joining this role has become the most micro managed job I've ever had, worse than call center tech support. Every single team meeting is now spent by TSE's complaining about being treated like children, with no real benefits from these changes. The morale change ive seen in the last 6 months since the reorg has been really disappointing, when I joined Zoom it was almost too good to be true, people were good at their jobs, decently well compensated and overall content. Those tides are changing very fast.
PTO is sub par for the industry, unlimited PTO only applies to salary, which I wasn't told until after I was hired. No dedicated sick time.
Too rigid for a developer support environment. We work with engineering teams generally, engineering teams don't care about templates or fluff or 'just a quick follow up' emails, they want to keep it to the facts and stay in the loop. The SLAs being universally applied make this impossible and it makes our team look silly and I would assume customers think theyre just talking to a middle man email monkey, not someone with an actual understanding of our dev ecosystem.
Not enough tools for dev ecosystem. heres a few examples of tools I had in previous, similar roles, that Zoom refuses to adopt:
git repo's, production replica data sets, direct line of comms to product teams, docker, method for virtualization
Licensing is insanely complicated here
Not really a clear division of labor. My team ends up working anything that even remotely touches the possibility of an integration, api or otherwise, even if totally unrelated. This is tough as it makes you work issues that are outside your domain.
