Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,196 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 51% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (83) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 278 reviews)); "great benefits and stock options (RSU's)" ((in 196 reviews)); "Most people are great and collaborative." ((in 135 reviews)); "Good work life balance in this company" ((in 84 reviews)); "Pay is good and competitive; generous with promotions." ((in 78 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 51 reviews)); ""There is no 401k match"" ((in 19 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 18 reviews)); "No career growth No good managers/mentors You will be overworked on avg >10 hr days You will be thrown under the bus." ((in 10 reviews)); "Favoritism is rampant." ((in 6 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

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Zoom Communications

Zoom Communications reviews

3.6

61% would recommend to a friend

(2,000 total reviews)

Eric S. Yuan

76% approve of CEO

51% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 2,000 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Jul 30, 2024

I miss Zoom

Operations organization

Recommend

CEO approval

Business Outlook

Pros

Most Zoomies are great people and want to see the company succeed.

Cons

The ongoing mini-layoffs are taxing on the Zoomie community.

Zoom Communications Response

Thank you for sharing your experience with us at Zoom. We’re glad to hear that you enjoyed your coworkers here. We understand your outlook on the ongoing mini-layoffs and their impact on the community. Your feedback is important as we work to maintain a supportive and stable environment for all team members. Thank you for your contributions during your time at Zoom. We wish you all the best in your future endeavors.

2.0

Jul 30, 2024

Recent Culture of Distrust Noticeable

Finance

Recommend

CEO approval

Business Outlook

Pros

- RSU’s on initial start date - Hybrid work

Cons

- Constantly worried about layoffs since the RIF in 2023, senior management speak openly that there will be no layoffs yet entire departments face cuts weeks later but as it’s not seen as mass layoffs it is downplayed - Remote first option removed without prior consultation with existing staff - Annual bonus is tied to company performance as a whole which to most seems inequitable if their business unit is exceeding all targets set - Recently left the company as share price has been trending downwards for quite some time and the culture has taken a hit because of distrust within the company

Zoom Communications Response

Thank you for sharing your experience at Zoom. We’re glad you appreciated the RSUs and the hybrid work options. We understand your perspectives about the culture of distrust, layoffs, changes in remote work policy, and the structure of annual bonuses. Your feedback is important as we work to improve transparency and communication within the company. If you have further feedback or suggestions, please contact us at engagement@zoom.us. Thank you for your contributions during your time at Zoom. We wish you all the best in your future endeavors.

5.0

Jul 29, 2024

-

Data analyst

Recommend

CEO approval

Business Outlook

Pros

Fast speed with high efficiency

Cons

lots of re-org and limited of resources

Zoom Communications Response

Thank you for sharing your experience at Zoom. We’re glad to hear that you appreciate the fast pace and efficiency. We understand your concerns about the frequent re-organizations and limited resources. Your feedback is important as we move forward. Thank you for your ongoing contributions and dedication to the team.

Viewing 379 - 381 of 2,000 Reviews

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I miss Zoom

Recent Culture of Distrust Noticeable

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