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Zoom Communications

Engaged Employer

Zoom Communications reviews

3.6

62% would recommend to a friend

(2,001 total reviews)
avatar

Eric S. Yuan

77% approve of CEO

52% positive business outlook

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 2,001 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
4.0
Jun 17, 2024
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people

Cons

Essential became a CS agent who sometimes did sales

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Zoom Communications Response
1y
Thank you for sharing your experience at Zoom. We're glad to hear you appreciated the pay, benefits, and the great people you worked with. We value your feedback as it reinforces our commitment to providing a positive and rewarding work environment for all Zoomies. We appreciate you sharing your perspective on the evolution of your sales role. Your feedback on role-related responsibilities is important to us, as we work to ensure all our team members have fulfilling roles. If you have further insights or suggestions, we would love to hear from you. Please feel free to reach out to us at engagement@zoom.us.
5.0
Jun 16, 2024

Great company

Recommend
CEO approval
Business Outlook

Pros

Amazing team to work for

Cons

Tough market to sell into at times

avatar
Zoom Communications Response
1y
Thanks for taking the time to share a balanced perspective of your time at Zoom. We agree Zoomies are amazing and are glad you feel the same. Your positive feedback is greatly appreciated and reinforces our commitment to fostering a unified team and supportive work environment. We also acknowledge your comment about the challenges of selling in a tough market. Certain markets can be demanding, so we continually work to provide support and resources to help overcome these challenges. If you have any further insights or suggestions on how we can better achieve that aim, we would love to hear from you. Please feel free to reach out to us at engagement@zoom.us. Thank you again for your contributions to the Zoom team, and we wish you all the best in your future endeavors.
5.0
Jun 13, 2024

I love working on this team

Recommend
CEO approval
Business Outlook

Pros

- Unlimited PTO - Managers that will listen to you - Good company culture - Hardly any micromanaging

Cons

- Expect to meet with customers every day who complain - Need to have knowledge on Zoom product suite to answer questions

avatar
Zoom Communications Response
1y
Thank you for sharing your experience at Zoom! We're glad to hear that you love working on our team and appreciate the unlimited PTO, supportive managers, and positive company culture. Your feedback is incredibly valuable and reinforces our commitment to fostering a unified and empowering work environment. We acknowledge your perspective about the daily customer interactions and the need for extensive product knowledge. These challenges are important for us to understand as we continually work to improve our support systems and training programs. Your advice regarding more upward opportunities for promotion is noted. We are always looking for ways to support our team members' growth and career advancement. If you have any further insights or suggestions for any of the above, we would love to hear from you. Please feel free to reach out to us at engagement@zoom.us. Thank you again for your dedication and contributions to the Zoom team. We look forward to your continued success with us.
Viewing 412 - 414 of 2,001 Reviews

Glassdoor has 2,197 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.