Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,184 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 49% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (54) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 287 reviews)); "great benefits and stock options (RSU's)" ((in 195 reviews)); "Most people are great and collaborative." ((in 134 reviews)); "Work life balance is good" ((in 86 reviews)); "Pay is good and competitive; generous with promotions." ((in 81 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 47 reviews)); ""There is no 401k match"" ((in 21 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 20 reviews)); "They have redacted the best benefit that most people took this job for which is MTO(unlimited time off)+ sick days." ((in 13 reviews)); "Career growth" ((in 8 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , Alpharetta , California , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,988 total reviews)

Eric S. Yuan

76% approve of CEO

49% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,988 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

2.0

Aug 25, 2025

Appalling

Data analytics

Recommend

CEO approval

Business Outlook

Pros

Comp and it’s totally remote as long as you don’t live within 50 miles of an office…in which case you’re required to go in twice a week even if your 50 mile commute takes you 2 hours

Cons

Zoom is a wildly uninspiring place to work. I have never encountered a company less concerned with employee welfare. Constant layoffs. Lots of offshoring roles to China and the Philippines. Everything internally feels chaotic and disjointed because they’ve cut so close to the bone, like you’re on one of those phone calls with an AI operator who keeps saying “sorry I didn’t get that”, except that’s every interaction. There wasn’t a single offsite or opportunity to meet anyone in 2.5 years of working there. I had 4 managers. The leadership is robotic and impersonal. Not to mention the security concerns of developing AI technology in China. I hate to trash a former employer, but I just would not recommend working there to my worst enemy and wish I had known myself

Zoom Communications Response

9mo

Thank you for sharing your perspective. It’s good to hear the compensation and remote setup were positives in your experience. It's unfortunate that the rest of your experience didn't match the values we uphold at Zoom. If you have any further feedback, please reach out to engagement@zoom.us. Wishing you all the best in your future endeavors.

2.0

Feb 13, 2025

One Long, Gradual Decline

Customer success

Recommend

CEO approval

Business Outlook

Pros

- The people you work with are incredible. Talented and hardworking - Products generally speaking are great - Flexibility of work is a great perk (despite the extremely ironic push for more in-person working requirements if you live within an arbitrary radius of an office, irrespective of actual commute time, if you signed your offer as a remote employee, etc.)

Cons

- Leadership, despite what they will tell you, is one of the least transparent I've experienced - Perks and benefits have largely been reduced in the last few years - Career growth is extremely limited - "Reorgs" and silent layoffs have become a constant and the new normal - The culture has absolutely PLUMMETED in the past few years. In 2018 and 2019 this was a Glassdoor Best Place to Work top 5 company; it hasn't been on the list since 2022 and there's a reason for that - Leadership hiring (or lackthereof) -- there has been a stream of executives hired and gone within a year all while Eric thinks he can serve as CEO, our Chief Marketing Officer (?), and a variety of other roles. How many Fortune 1000 companies don't have a dedicated CMO?

Zoom Communications Response

1y

We appreciate your candid feedback about your experience in Customer Success at Zoom. It’s great to hear that you value your colleagues, the products, and the flexibility of work. We understand your outlook on leadership transparency, career growth limitations, ongoing reorgs, and cultural shifts over the years. Your feedback on executive hiring and the need for dedicated leadership in key roles is noted. If you’d like to share more, we encourage you to reach out at engagement@zoom.us. Your contributions over the years are appreciated, and we're glad to have you as part of the team.

1.0

Mar 28, 2023

Sugar we're going down....

Online marketing & ecommerce manager

Recommend

CEO approval

Business Outlook

Pros

Not fully sure at this point anymore - health insurance seems to be the biggest perk at the moment. Working remote so you can physically get up and leave your desk when things go awry? Not having to go into an office and physically see the pain on your colleagues faces and bodies?

Cons

Employee morale, leadership, lack of strategy, benefits, salary, coworkers. Zoom cannot compete anymore with other employers - ESY has driven this place headfirst into the ground - and admitted that in writing. Time to re-evaluate life and move-on. This place is soul-crushing, offers no gratitude for your time or health sacrifices, and offers no path for growth, upward mobility, or promotions. Middle managers should be the next to go....gate keepers. If everything is urgent - is anything urgent...?

Viewing 40 - 42 of 1,988 Reviews

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