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Zoom Communications

Engaged Employer

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,983 total reviews)
avatar

Eric S. Yuan

75% approve of CEO

49% positive business outlook

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,983 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
1.0
Dec 11, 2025

A Culture of Fear and Strategic Confusion

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great people, engaging work, and unmatched engineering velocity. The ability to launch and iterate quickly made this an exciting place to work. I have a strong belief in the company's future and would have remained on the team if not for the toxic leadership shift described in my 'Cons' section.

Cons

It is disheartening to witness the rapid decline in culture and strategy at this company. The C-suite, particularly within the Online Organization, has adopted a leadership style that is detrimental to the workforce and the business's long-term health. Hostile Environment: Leadership frequently relies on intimidation tactics and public criticism during large calls rather than constructive feedback. This has created a culture of fear rather than psychological safety. HR Complacency: Perhaps most concerning is the lack of support from Human Resources. I witnessed firsthand that HR was present for many of these toxic interactions and questionable decisions, yet they remained complacent. There appears to be no recourse for employees, as HR seems to enable rather than correct these behaviors. Lack of Direction: Communication from leadership is often contradictory and confusing. Instead of providing a clear roadmap for execution, the current direction leaves teams unsure of the strategy and unable to succeed. Favoritism: Management appears to prioritize personal politics and favoritism over merit and data. I sincerely hope executive leadership recognizes that these behaviors are not only unethical but are actively dismantling the company's culture. Without a change in the Online Organization's leadership, the strategy will continue to deteriorate.

5.0
Dec 11, 2025

Great experience

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Lots of innovation and ability to work directly and with partners

Cons

Challenging to say any cons as my experience has been great

Viewing 61 - 63 of 1,983 Reviews

Glassdoor has 2,179 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.