Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,179 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 49% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (54) , Customer Success Manager (36) , Business Development Representative (BDR) (29) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 285 reviews)); "great benefits and stock options (RSU's)" ((in 188 reviews)); "Most people are great and collaborative." ((in 135 reviews)); "Good work life balance here" ((in 83 reviews)); "Pay is good and competitive; generous with promotions." ((in 78 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 50 reviews)); "Engineering managers have zero ability to actually manage." ((in 27 reviews)); "No 401k match but that's it" ((in 18 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 17 reviews)); "They have redacted the best benefit that most people took this job for which is MTO(unlimited time off)+ sick days." ((in 13 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What Zoom Communications locations have received the highest employee ratings?

Santa Barbara , Alpharetta , Washington , Dallas , Overland Park , Kansas City , Denver , Atlanta , Chicago , New York

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Zoom Communications

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,983 total reviews)

Eric S. Yuan

75% approve of CEO

49% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,983 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

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Reviews by job title

2K reviews

1.0

Jan 27, 2024

Worst Job I've Had, in the Worst Company I've Worked For

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay and benefits are competitive, despite benefits and perks being chipped away over the past couple of years

Cons

The company is run like a dictatorship, with everyone running scared of Eric, including the "yes men (and women)" that Eric has surrounded himself with. Many companies put profits before their people, but Zoom does so at the same time it claims to "care" for its employees. It is a toxic culture. Zoom was once a great place to work, but not anymore, at least not for those in support roles. Don't believe the positive press you might read about working at Zoom - the company does a masterful job of controlling the narrative outside its walls. It's an awful place to work and it seems to be getting worse.

1.0

Jun 19, 2021

Smokescreen culture and toxic middle managers

Customer success manager

Recommend

CEO approval

Business Outlook

Pros

Competitive salary Flexible about time off

Cons

The company does not match your 401k (this is Zoom being absolutely cheap!). Fake "too cool for school" culture, the real culture of Zoom is head down, do as you're told, work long hours and shut up! Middle managers are killing this company, they are so self-centered, they don't listen to their workforce and literally don't give anyone a chance of being promoted as they are too scared to lose their jobs. If you are above 35, fat chances you will get hired, my boss always said people 35+ he was interviewing were "statistics and a formality". Toxic atmosphere since the company started to grow a bit too fast/

2.0

Jul 6, 2021

What happened?

Account executive

Recommend

CEO approval

Business Outlook

Pros

Man, where to start. This company has given me so much and at the same time I feel so cheated of what could have been.

Cons

CRO. Guy is a stick in the mud. Ryan may understand the numbers side of the business, but why did we hire this guy? He isn't dynamic, his leadership style lacks in every meaningful category. Culture. What used to be a strength of the company is now one of the greatest weaknesses. How many all hands have we gone without having internal questions answered? The lack of accountability at the highest levels of leadership is maddening.

Viewing 10 - 12 of 1,983 Reviews

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Worst Job I've Had, in the Worst Company I've Worked For

Smokescreen culture and toxic middle managers

What happened?

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