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Zoom Communications

Engaged Employer

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,983 total reviews)
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Eric S. Yuan

75% approve of CEO

49% positive business outlook

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,983 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews
2.0
Jul 7, 2020
Recommend
CEO approval
Business Outlook

Pros

-Fitness Reimbursements -Free lunch in the office -Free swag -Unlimited Vacation (if your manager will let you take it) -Fun Culture, but only in the Denver Office

Cons

-TERRIBLE LEADERSHIP (absolutely awful, they promote people to leadership roles based on length of time worked with the company, and not on their qualifications or quality of work. Most leaders have no idea what they're doing and are more like dictators) -Poor Work Life Balance --> Expected to work more than 40 hours a week/ look at your chat all day even on weekends -Company is filled with unintelligent people (no Doers, just a bunch of Delegaters, --> causes so many things to fall through the cracks) -Leadership never fixes things for the better, just look for quick fixes constantly (the downstream effect is that you'll have to contact 5 different teams just to figure out a simple problem) -Cross team communication is a nightmare, every team thinks they're the most important (they either won't answer you, tell you they're super busy even though everyone is busy, or they'll ask you for something with an unrealistic turn around time) -Don't get to take that much vacation time -No career opportunities (most vacant spots are filled by new hires, rather than hired within) -- promotions for non leadership roles are pretty non existent

2.0
Oct 2, 2023
Recommend
CEO approval
Business Outlook

Pros

My individual team was great. Misery loves company and we kept each other going during so many horrible times. The company was so clueless that a lot of times we just got to laugh together.

Cons

As the title suggests, in my entire career, Zoom was without a doubt the single worst company I have ever worked for. The C-suite leadership clearly has no idea what they are doing. The company was never going to amount to much as of late 2021, but obviously the pandemic boom made it a household name where it never deserved to be as such. The market then expected growth to continue so leadership scrambled to create new products that are absolutely laughable compared to what's best in class in that segment. Webinar, chat, ZoomIQ (LOL), and anything outside of core meetings is a half-asses attempt at minimally viable product. Good luck if you're in sales and expected to put your own reputation and professional clout on the line representing these pathetic products out in the market.

2.0
Apr 4, 2022

The Old Bait & Switch

Recommend
CEO approval
Business Outlook

Pros

Excellent benefits (total comp w/ new annual equity grants, health, book reimbursement, parental leave, mental health, etc) Decent remote/virtual culture Talented people getting hired here Product roadmap is innovative Design Your Career program was outstanding

Cons

No performance management structure! Ineffective leadership training No formal development strategy for advancement Exec/Senior leadership does not take action on employee engagement surveys No work/life balance (in all departments from sales, engineering, hr, etc)

Viewing 7 - 9 of 1,983 Reviews

Glassdoor has 2,179 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.