Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,189 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 49% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 277 reviews)); "great benefits and stock options (RSU's)" ((in 200 reviews)); "Most people are great and collaborative." ((in 136 reviews)); "Good work life balance here" ((in 87 reviews)); "Pay is good and competitive; generous with promotions." ((in 78 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 54 reviews)); "Engineering managers have zero ability to actually manage." ((in 28 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 20 reviews)); "No 401k match but that's it" ((in 19 reviews)); "They have redacted the best benefit that most people took this job for which is MTO(unlimited time off)+ sick days." ((in 11 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

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Zoom Communications

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,993 total reviews)

Eric S. Yuan

76% approve of CEO

49% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Jun 22, 2025

Good

Service engineer

Recommend

CEO approval

Business Outlook

Pros

Good work culture in the team

Cons

work from home and no office

Zoom Communications Response

It’s great to hear you’re experiencing a positive team culture. We understand that working fully remotely can have its challenges for those who prefer an office environment. Your perspective is appreciated. Thank you for taking the time to write this review.

4.0

Jun 20, 2025

Zoom's AI team is getting a lot of cash. Other areas not so much

Software engineer

Recommend

CEO approval

Business Outlook

Pros

- Opportunities for personal growth and learning opportunities - Remote work (Depends on team, Bellevue and SFO got RTO'd)

Cons

- Culture changed a lot since pandemic. Feels like there's little soul left - Some of the leadership is great, others not so much. - Depending on your manager, there's no chance to get promotion - Frequently working two time zones

Zoom Communications Response

It’s great to hear that you’ve found opportunities for growth and appreciate the flexibility of remote work. We understand that changes in company culture and structure can impact day-to-day experiences, and your perspective on leadership and career progression highlights areas that matter deeply to employees. Thank you for taking the time to write this review, and your continued dedication as a Zoomie!

2.0

Jun 19, 2025

From top to flop

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

When I first joined, the benefits were strong and leadership had a clear vision. It felt like the company was headed in a good direction. Unfortunately, that has really declined over the past 2–3 years, and it's getting harder to find real positives. There are still some growth opportunities, but they’re pretty limited and often don’t lead to meaningful career development.

Cons

Leadership is constantly changing and not aligned. New roles get created without any clear purpose, and people are moved around like chess pieces — just with way less strategy. Employee and customer feedback is mostly ignored, but there are always new initiatives rolled out to make it seem like we’re being heard. The way layoffs are handled is honestly pretty terrible. People just disappear overnight with no explanation, their access cut off. Those who speak up often seem to be next. Then a few weeks later, the same roles pop up again in a different location. Trust in leadership is low. We’ve been told things like “there won’t be more layoffs,” only for the opposite to happen not long after. This is a global phenomen.

Zoom Communications Response

It’s good to hear that your early experience at Zoom included strong benefits and a clear vision from leadership. We understand that shifts in structure and changes in direction can create uncertainty, and your perspective reflects how important transparency and stability are during times of growth and change. Thank you for sharing your thoughts, and we wish you all the best in your future endeavors.

Viewing 127 - 129 of 1,993 Reviews

Jobs at Zoom Communications

Account Executive - Workvivo

Software Development Engineer

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Good

Zoom's AI team is getting a lot of cash. Other areas not so much

From top to flop

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