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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      3.6

      61% would recommend to a friend

      (1,998 total reviews)
      avatar

      Eric S. Yuan

      75% approve of CEO

      50% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Diversity & inclusion

      3.4

      Culture & values

      3.2

      Career opportunities

      2.9

      Senior management

      Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,998 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Jun 21, 2018

      Work here if you have the opportunity.

      Senior account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Zoom has the best product on the market. Winning is a culture here and it's not just Zoom that wins, our customers get an amazing product that helps replace existing solutions that just aren't getting the job of connecting their workforce done. Executive leadership is laser focused on constantly improving the product and expanding marketing to help with awareness. Both make selling Zoom a lot easier. Bi-weekly all hands has an anonymous Q&A that addresses any lingering beef anyone has with anything going on at Zoom. Questions are addressed live by the CEO and a lot of positive changes have come from it!

      Cons

      Typical sales ups/downs, territories aren't always divvied up fairly, some segments get all inbound while others have to constantly hunt, but nothing you wouldn't find at every other software company. Hiring process is a little long with many delays.

      3.0
      Sep 11, 2017

      6 year Start-Up

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Appears to engage employees in creating "happiness" for customer base and fosters fun in the workplace.

      Cons

      Sometimes see inconsistency in messaging values and living them out

      1.0
      Jun 23, 2026

      Do not join ever.

      Support engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing about this company is worth noting.

      Cons

      One of the worst companies I have worked at. Management and leadership are disorganized and unsupportive. Employees get treated like dogs and are talked down to. No work life balance because everything is an escalation or because some “head” requested something. For a company so well regarded, they sure know to how be cheap and take away benefits. Parental leave is basically a slap you in the face. Comp is high but expect to have that dangled in your face or else you get let go. On site lunch and breakfast is nice but how much can you sugar coat the terrible work conditions with little snacks? Everything is such a mess. I’ve been here for almost 7 months and have not met a single person that enjoys their job. DO NOT JOIN ZOOM!

      avatar
      Zoom Communications Response
      1d
      Thank you for taking the time to share your experience. It's unfortunate to hear that your time at Zoom has not met your expectations. We understand from your feedback that concerns around leadership, communication, work-life balance, and employee support have had a significant impact on your experience. Creating a respectful, supportive workplace where employees feel valued and empowered is essential, and your perspective highlights the importance of consistent leadership, clear communication, and a positive employee experience. We appreciate you sharing your candid feedback and encourage you to reach out to engagement@zoom.us.
      Viewing 172 - 174 of 1,998 Reviews
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      ReviewsZoom Communications reviews

      Glassdoor has 2,194 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.