Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,194 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 50% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (296) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Senior Account Executive (26) , Solutions Engineer (26) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 294 reviews)); "great benefits and stock options (RSU's)" ((in 187 reviews)); "Most people are great and collaborative." ((in 135 reviews)); "Good work life balance in this company" ((in 84 reviews)); "Pay is good and competitive; generous with promotions." ((in 83 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 52 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 17 reviews)); "No 401k match but that's it" ((in 17 reviews)); "Career growth" ((in 10 reviews)); "Favoritism is rampant." ((in 5 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,998 total reviews)

Eric S. Yuan

75% approve of CEO

50% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,998 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Reviews by job title

2K reviews

3.0

Jan 22, 2026

Used to be an elite workplace, meh now

Product manager

Recommend

CEO approval

Business Outlook

Pros

- Fantastic Compensation - Decent Benefits - Opportunity to build awesome features is there

Cons

- New company pay structure is terrible. They're trying to be like Meta - Unrealistic goals are set with no data backing it up - Work/life balance continues to decline - Toxic leadership styles. Employees don't trust leadership with new Meta-like leadership where everyone is fighting for themselves - 0 mentorship opportunities. Management is completely transactional in the relationship

Zoom Communications Response

5mo

Thanks for reflecting on your time at Zoom. It’s encouraging to hear that your experience included strong compensation and the opportunity to work on impactful features. Your feedback underscores how evolving organizational structures and goal-setting approaches can affect trust, balance, and team cohesion, which are important elements in sustaining a positive employee experience over time.

1.0

May 13, 2025

The worst company

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Good RSU, but seems to be going away. There could be pros if you speak Chinese.

Cons

Eveytime I worked in the office, I felt like I was in China for the work time, language and people.

Zoom Communications Response

1y

Thank you for sharing your experience. We're glad to hear you found value in aspects like RSUs during your time at Zoom. We understand that cultural and language dynamics can impact the workplace experience, and your feedback highlights that. We appreciate your insights and wish you all the best in your future endeavors.

1.0

May 7, 2025

Zoom Professional Services

Services sales manager

Recommend

CEO approval

Business Outlook

Pros

The solution implementation teams and PM teams are excellent and hyper focused on customer success with the application deployment.

Cons

The professional services organization has no leadership skills from the day to day operations to the executive (C-Level). The company has no concern or focus on professional services, it is considered a "add on" that over inflates the customer cost to buy the application.

Zoom Communications Response

1y

Thank you for sharing your perspective. We’re glad to hear you had a positive experience working with the implementation and project management teams and their focus on customer success. We also acknowledge your outlook regarding leadership and strategic alignment within the professional services organization, and your feedback is appreciated. Wishing you the best in your next chapter.

Viewing 175 - 177 of 1,998 Reviews

Jobs at Zoom Communications

SMB Account Executive - Workvivo

Head of Customer Success Transformation

Software Development Engineer