Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,189 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 49% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (55) , Customer Success Manager (36) , Business Development Representative (BDR) (30) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 277 reviews)); "great benefits and stock options (RSU's)" ((in 200 reviews)); "Most people are great and collaborative." ((in 139 reviews)); "Pay is good and competitive; generous with promotions." ((in 82 reviews)); "Good work life balance in this company" ((in 75 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Constant layoffs" ((in 54 reviews)); "No 401k match but that's it" ((in 22 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 17 reviews)); "Career growth" ((in 9 reviews)); "Rampant favoritism on your face nowadays within the group." ((in 5 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What are the top reviewed Zoom Communications locations?

San Jose , Denver , Atlanta , Overland Park , New York , San Francisco , Austin , Santa Barbara , Seattle , Chicago , Kansas City , Los Angeles , Raleigh , Boston , Kansas City , Washington , San Diego , Miami , Orlando , Dallas , Houston , California , Alpharetta , Charlotte , Indianapolis , Santa Clara , Santa Cruz , Portland , Newark , Phoenix

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Zoom Communications

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,993 total reviews)

Eric S. Yuan

76% approve of CEO

49% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,993 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

4.0

Mar 25, 2025

Awesome company

Solutions engineer

Recommend

CEO approval

Business Outlook

Pros

Great work environment, people, and benefits.

Cons

Zoom is PAINFULLY liberal and doesn't fair well with Conservatives.

Zoom Communications Response

Thanks for sharing your experience. We're glad to hear you enjoyed the work environment, team, and benefits during your time at Zoom. We’re committed to fostering a respectful and inclusive workplace where everyone feels they belong, regardless of background or viewpoint.

4.0

Mar 24, 2025

Work is good enough

Software engineer

Recommend

CEO approval

Business Outlook

Pros

Have flexibility, freedom, and ownership on work Pay is nice

Cons

Wlb is still not good

Zoom Communications Response

Appreciate you taking the time to share your experience. It’s great to hear that you value the flexibility, ownership, and compensation. We understand work-life balance is an important part of the employee experience, and if you have further feedback how we could achieve that, feel free to reach out to engagement@zoom.us.

1.0

Mar 24, 2025

Titanic

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Pay is good and competitive; generous with promotions. There are lots of really genuine, kind people here all trying to survive.

Cons

Where to start. Here's my list: -Terribly toxic. Leadership is erratic in decision-making and does not listen to needs of the business. -The company lacks vision and strategy--we just do whatever the fad is with other tech companies (DEI layoffs, restructurings, flattening orgs, etc.). -Sr Leadership expects employees to be online all the time and respond to pings in evenings and on weekends. -It is clear leadership cares only for bottom line and has no problem slashing benefits, committed-to comp programs, and employees to hit their marks, while never considering decisions they've made to get us here. -Lots of terrible decisions made without check from SLT that make working here harder (examples - 5 direct-report minimum--has created total chaos in my org; 50 mile radius for RTO; launching Zoom-products internally and forcing switches when the products are clearly not ready; shift away from diversity, equity, and inclusion as values).

Zoom Communications Response

We appreciate you sharing your perspective. It’s clear you care deeply about Zoom and the people you work with, and we take feedback like this seriously. While we’re proud of the many dedicated and talented individuals across the company, we also recognize that change, especially at scale, can create challenges. We appreciate your continued dedication, and if you have any further comments or feedback, please reach out to engagement@zoom.us.

Viewing 175 - 177 of 1,993 Reviews

Jobs at Zoom Communications

Account Executive - Workvivo

Software Development Engineer

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Awesome company

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Titanic

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