Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,179 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 49% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (54) , Customer Success Manager (36) , Business Development Representative (BDR) (29) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 285 reviews)); "great benefits and stock options (RSU's)" ((in 188 reviews)); "Most people are great and collaborative." ((in 135 reviews)); "Good work life balance here" ((in 83 reviews)); "Pay is good and competitive; generous with promotions." ((in 78 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 50 reviews)); "Engineering managers have zero ability to actually manage." ((in 27 reviews)); "No 401k match but that's it" ((in 18 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 17 reviews)); "They have redacted the best benefit that most people took this job for which is MTO(unlimited time off)+ sick days." ((in 13 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What Zoom Communications locations have received the highest employee ratings?

Santa Barbara , Alpharetta , Washington , Dallas , Overland Park , Kansas City , Denver , Atlanta , Chicago , New York

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,983 total reviews)

Eric S. Yuan

75% approve of CEO

49% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,983 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

2K reviews

3.0

Apr 14, 2026

Meaningful experience with supportive culture amid evolving dynamics

Seniot software engineer

Recommend

CEO approval

Business Outlook

Pros

My time at Zoom Video Communications was truly meaningful and enriching. The organization cultivated a collaborative and supportive culture, with a friendly environment that made it easy to connect with colleagues across teams. I particularly appreciated the accessibility of senior leadership, which helped foster transparency, open communication, and a strong sense of community.

Cons

As the company evolved and brought in talent from organizations such as Cisco and VMware, there were natural shifts in team dynamics and ways of working. With growth and change often come new perspectives and challenges, and this period was no exception. While it required some adjustment, it also highlighted how organizations continuously adapt as they scale.

Zoom Communications Response

1mo

Thank you for sharing such a thoughtful reflection on your time at Zoom. It’s great to hear that you found the experience meaningful and appreciated the collaborative, supportive culture, along with the accessibility of leadership and strong sense of community. We also recognize that as organizations grow and bring in new perspectives, team dynamics and ways of working naturally evolve. Your perspective highlights how periods of change can bring both challenges and opportunities for adaptation. We appreciate you taking the time to share your experience and wish you all the best moving forward.

3.0

Apr 13, 2026

Compelling remote work (until it's no longer remote) overshadowed by insular culture

Ml engineer

Recommend

CEO approval

Business Outlook

Pros

Compelling work, remote work was rewarding, and large impact.

Cons

Insular, language-focused (non-English) culture. Recent push towards in-office is laughable and drove out a lot of talent.

Zoom Communications Response

1mo

Thank you for sharing your experience and perspective. We're glad to hear that you’ve found the work impactful and valued the flexibility that remote work has provided, along with the opportunity to contribute at scale. We understand how shifts in work models and team dynamics have impacted your experience, and we appreciate you taking the time to share your insights. We wish you continued success in your role.

3.0

Apr 12, 2026

Doom Loop

Software development engineer

Recommend

CEO approval

Business Outlook

Pros

Native C++ client Bar is low for being a domain expert - knowledge the average Silicon Valley engineer should have is somehow in short supply there, so it's easier to stand out Pay was OK, while it lasted

Cons

Repeated rounds of layoffs, with departed colleagues' work being heaped on those remaining, left everyone miserable and stressed and just waiting for when our turn is next. My boss actually announced development was shifting to "startup mode", and when I asked if that means more upside or flexibility or equity or any of the other reasons you may choose a startup over a large established company, the answer was, "no, just more work" (!?!) Serious culture and power divide between overseas and California based development teams. Zero career growth investment in employees; no training or conferences except those offered by Zoom. Fired entire DEI team CEO attended Melania's movie premier

Zoom Communications Response

1mo

Thank you for sharing your experience and perspective. We understand how changes in leadership and hiring approaches can significantly impact team dynamics and overall culture. Your feedback highlights the importance of internal mobility, leadership alignment, and ensuring that employee voices are heard across regions. We appreciate you taking the time to provide such detailed and candid feedback, and we appreciate the positives you found during your time. We wish you all the best in your future endeavors.

Viewing 19 - 21 of 1,983 Reviews

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