Is Zoom Communications a good company to work for?

Zoom Communications has an overall rating of 3.6 out of 5, based on over 2,179 reviews left anonymously by employees. This rating has been stable over the past 12 months. 61% of employees would recommend working at Zoom Communications to a friend and 49% have a positive outlook for the business. The best reviews about Zoom Communications have been left by employees working as Solutions Engineer , Online Account Executive and Developer Advocate .

Does Zoom Communications pay their employees well?

According to anonymously submitted Glassdoor reviews, Zoom Communications employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Zoom Communications. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at Zoom Communications?

61% of Zoom Communications employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Zoom Communications 3.6 out of 5 for work life balance, 3.4 for culture and values and 3.2 for career opportunities.

What are the top reviewed jobs at Zoom Communications?

Account Executive (295) , Software Engineer (82) , Technical Support Engineer (68) , Sales (54) , Customer Success Manager (36) , Business Development Representative (BDR) (29) , Senior Software Engineer (29) , Account Manager (27) , Devops Engineer (26) , Solutions Engineer (26) , Senior Account Executive (25) , Sales Manager (22) , Online Account Executive (19) , Product Manager (18) , Software Development Engineer (16)

What are the pros of working at Zoom Communications according to real employee reviews?

"Yes the product is great but its the people and the culture that makes all the difference." ((in 285 reviews)); "great benefits and stock options (RSU's)" ((in 188 reviews)); "Most people are great and collaborative." ((in 135 reviews)); "Good work life balance here" ((in 83 reviews)); "Pay is good and competitive; generous with promotions." ((in 78 reviews))

What are the cons of working at Zoom Communications according to real employee reviews?

"Frequent layoffs created an environment of extreme frustration among the employees." ((in 50 reviews)); "Engineering managers have zero ability to actually manage." ((in 27 reviews)); "No 401k match but that's it" ((in 18 reviews)); ""Long hours and unpredictability in the beginning when you get used to the culture"" ((in 17 reviews)); "They have redacted the best benefit that most people took this job for which is MTO(unlimited time off)+ sick days." ((in 13 reviews))

What are employees saying about Zoom Communications layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Zoom Communications layoffs and their outlook for job security at Zoom Communications in 2026.

What Zoom Communications locations have received the highest employee ratings?

Santa Barbara , Alpharetta , Washington , Dallas , Overland Park , Kansas City , Denver , Atlanta , Chicago , New York

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Zoom Communications

Zoom Communications reviews

3.6

61% would recommend to a friend

(1,983 total reviews)

Eric S. Yuan

75% approve of CEO

49% positive business outlook

Ratings by category

4.0

Compensation and benefits

3.6

Work/Life balance

3.5

Diversity & inclusion

3.4

Culture & values

3.2

Career opportunities

2.9

Senior management

Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,983 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

Ratings by demographic groups

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Gender

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Reviews by job title

2K reviews

3.0

Apr 6, 2026

Zoom was great but lost its way

Account executive

Recommend

CEO approval

Business Outlook

Pros

It was a great culture back in 2020 even if it was. The opportunities were plenty and customers were in need of video competing obviously during Covid.

Cons

Horrible culture began when they change leadership in the ANZ region. They did not promote anyone internally and decided to bring in outside leadership which completely destroyed culture and it became a rotating door of people getting a job and then leaving not long after because they realise how horrible it was.... they decided to throw the cheque-book at people outside the business rather than offering people internally who had succeeded any chance of progression.

Zoom Communications Response

1mo

Thank you for sharing your experience and perspective. It’s great to hear that you were part of Zoom during a time when the culture was strong and opportunities were abundant—those moments can be especially impactful. We also understand how changes in leadership and hiring strategies can influence team dynamics and overall culture, particularly at a regional level. Your feedback highlights the importance of balancing external hiring with internal growth opportunities, as well as ensuring that insights from frontline teams are heard and acted on. We appreciate you taking the time to provide such candid and detailed feedback.

2.0

Apr 2, 2026

Management always threatening and yelling publicly

Senior manager

Recommend

CEO approval

Business Outlook

Pros

Pay is good, CEO is kind (but helpless)

Cons

Culture has become very toxic across the board since 2023. Management folks in CIO org threaten employees constantly saying they will be kicked out of the company and I have been told this too. I have been constantly and publicly yelled at by my management for no reason, folks in those meetings have watched it quietly and these meetings were recorded. Not sure if this happens to strong female leaders alone. But there is no option but to keep quiet and get picked as a target for Reduction in Workforce.

Zoom Communications Response

1mo

Thank you for taking the time to share your experience and for your many years of contribution. We’re sorry to hear about your experience with management and the concerns you’ve raised about workplace behavior, and we take them seriously. We understand you are longer at Zoom, but if you'd like to tell us more about your experience, please reach out to engagement@zoom.us.

2.0

Mar 26, 2026

Unclear direction and goals permeate every layer, starting at the top

Manager

Recommend

CEO approval

Business Outlook

Pros

Competitive salary, good and talented people

Cons

Literally everything else. Executive leadership is caught in a cycle of chasing one shiny thing after another and expecting it done yesterday. Everything is an emergency, every time.

Zoom Communications Response

2mo

Thank you for sharing your experience. It’s great to hear that you valued the competitive compensation and had the opportunity to work alongside talented colleagues. We also understand how a lack of clarity around direction and shifting priorities can impact day-to-day work and overall experience. We appreciate you taking the time to share your perspective.

Viewing 22 - 24 of 1,983 Reviews

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Zoom Communications reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Zoom was great but lost its way

Management always threatening and yelling publicly

Unclear direction and goals permeate every layer, starting at the top

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