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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      3.6

      61% would recommend to a friend

      (1,983 total reviews)
      avatar

      Eric S. Yuan

      75% approve of CEO

      49% positive business outlook

      Ratings by category

      4.0

      Compensation and benefits

      3.6

      Work/Life balance

      3.5

      Diversity & inclusion

      3.4

      Culture & values

      3.2

      Career opportunities

      2.9

      Senior management

      Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,983 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      5.0
      Apr 17, 2026

      Excellent local management in Philippines

      Business operations manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Engaging and empathic leaders in the Philippines Local benefits are competitive in the industry Remote working in Philippines Great vision and culture-setting from CEO and founder

      Cons

      Limited career opportunities given to Philippines employees Fast paced changes good for customers but bad for employees Senior leadership in US typically last only 1-2 years

      avatar
      Zoom Communications Response
      1mo
      Thank you for sharing your experience and for your many years of contribution. It’s great to hear that you had such a positive experience with local leadership in the Philippines and found the culture, vision, and remote flexibility to be strong aspects of your time at Zoom. We also appreciate your perspective on career opportunities and the pace of change. As the business continues to evolve, feedback like yours highlights the importance of creating clear growth pathways across regions and supporting teams through periods of rapid transformation. Thank you again for taking the time to provide thoughtful insights.
      4.0
      Apr 17, 2026

      good leadership, great team members,

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      it was really good working at Zoom; at the time I was there, leadership was good (my direct experience, though I was aware of other management styles that were non-ideal given the stressful nature of Sales roles), Generally, the teams were amazing; a great pool of smart, passionate, driven and hardworking people - collaborating, learning with and growing was made easier by the vibrant group of people the business hires.

      Cons

      The business was very disruptive at a time where the world needed the solution is offered - and it did this very well. Call it timing, or outright innovation, or both; Zoom is a great solution. and over the last years, have invested a lot in acquisitions- to prevent becoming a commodified tool; that post COVID became more prevalent as organisations were reevaluating their tool stacks from a more sober standpoint- Zoom too had to make a shift from being order-collectors to strategic, proactive sales people; an angle that I am most familiar with and was very excited to grow into. L&D could have been greatly improved - as a new AE and a new part of the business in a difficult time, there wasn't enough given to grow the skills required to as an AE.

      avatar
      Zoom Communications Response
      1mo
      Thank you for sharing such a detailed reflection on your experience. It’s great to hear that you benefited from strong leadership during your time and had the opportunity to work alongside a talented, driven, and collaborative team. That kind of environment can make a meaningful impact on both growth and day-to-day experience. We also appreciate your perspective on how the business evolved post-COVID and the shift in sales approach. Transitions like that can create new opportunities while also requiring additional support. We greatly appreciate your feedback, and thank you again for taking the time to share your thoughtful insights.
      3.0
      Apr 16, 2026

      Great product, mediocre work environment

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Great benefits -Flexible work hours -Some great co-workers

      Cons

      -Routine layoffs -Broken processes that never get fixed -Management that is obsessed with "doing more with less"

      avatar
      Zoom Communications Response
      1mo
      Thank you for sharing your experience. It’s great to hear that you valued the benefits, flexible work hours, and the opportunity to work with strong colleagues during your time at Zoom. We also understand that consistency in processes and organizational changes can significantly impact the overall experience. We appreciate you taking the time to provide your perspective.
      Viewing 16 - 18 of 1,983 Reviews
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      ReviewsZoom Communications reviews

      Glassdoor has 2,179 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.