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      Zoom Communications

      Engaged Employer

      Zoom Communications reviews

      3.6

      61% would recommend to a friend

      (1,998 total reviews)
      avatar

      Eric S. Yuan

      75% approve of CEO

      50% positive business outlook

      Ratings by demographic groups

      Zoom Communications has an employee rating of 3.6 out of 5 stars, based on 1,998 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Zoom Communications employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.6 stars).

      Reviews by job title

      2K reviews
      1.0
      May 8, 2025

      Zoom has gone down hill

      Systems engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      remote work and great coworkers

      Cons

      management is rough, all the old guard that used to work there has either left or been "restructured". They wont do company wide layoffs but will have new positions eliminated on department at a time monthly so you are always concerned for your job.

      avatar
      Zoom Communications Response
      1y
      Thank you for your feedback. We're glad to hear you've had a positive experience with remote work and supportive colleagues. Organizational changes can bring a different rhythm to the workplace, and we appreciate you sharing your perspective on how those shifts have shaped your experience.
      3.0
      Apr 16, 2025

      Lack of Diversity

      Technical account manager (tam)
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay package, decent benefits.

      Cons

      Leadership won't hesitate to throw you under the bus.

      avatar
      Zoom Communications Response
      1y
      Thank you for sharing your experience. We’re glad to hear you found the compensation and benefits to be positive during your time at Zoom. We understand your outlook on leadership support and accountability. Feedback like this is important as we move forward. We appreciate your contributions and wish you the best in your future endeavors.
      3.0
      Oct 9, 2024

      Still an unclear future

      Partnerships
      Recommend
      CEO approval
      Business Outlook

      Pros

      Eric is a great leader, but the company grew too quickly during C-19. Even he admits that. No going back now.

      Cons

      Lots of areas for improvement. Too much re-orging, too much focus on sales and strategizing entirely around customer requests. Broken operational processes. Way too many meetings without objectives that could have been emails. Middle management that doesn't really listen to feedback from employees isn't empowered to fix problems.

      avatar
      Zoom Communications Response
      1y
      Thank you for sharing your experience during your time at Zoom. We’re glad to hear that you found the leadership to be strong and that you valued your time with us. We understand your outlook about rapid growth, re-orgs, and the challenges with operational processes and middle management, and we appreciate your perspective. Thank you for your contributions over the past several years. We wish you all the best in your future endeavors. If you'd like to share more or discuss further, feel free to reach out at engagement@zoom.us.
      Viewing 211 - 213 of 1,998 Reviews
      Related searches: Zoom Communications jobs | Zoom Communications salaries | Zoom Communications benefits | Zoom Communications interviews | Zoom Communications conversations
      ReviewsZoom Communications reviews

      Glassdoor has 2,194 Zoom Communications reviews submitted anonymously by Zoom Communications employees. Read employee reviews and ratings on Glassdoor to decide if Zoom Communications is right for you.